Julien Deboskie
McKinney
Summary
Attended University of Texas at Arlington to Pursue a degree in university studies for business and kinesiology: Strong ability to multi-task Excellent organization skills Team oriented Demonstrated leadership capability. Authorized to work in the US for any employer experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
11
11
years of professional experience
Work History
Operations Coordinator
Qlarant
Dallas
10.2023 - Current
- identifying and resolving problems in a timely manner
- Ability to display good decision making skills making an accurate judgement
- Maintained accurate records of all operational activities.
- Generated reports detailing performance metrics and progress against goals.
- Managed communications between departments to ensure efficient operations.
- Ensured compliance with organizational policies, regulations, and standards.
Team Lead
Allied Universal
12.2022 - Current
- Scanning video footage
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Built strong relationships with customers through positive attitude and attentive response.
- Adjusted equipment to meet different productivity levels.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Documented and submitted statistics and progress reports to adhere to company policy.
Relief Manager
RaceTrac Petroleum, Inc
08.2019 - 09.2022
- Leading the team efficiently and making sure the store is clean and fully stocked
- Kept up to date and knowledgeable of all offered in-store products
- Maintained a clean and organized work area
- Assisted with cashier duties Solved problems in a courteous and timely manner.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified conflicts among employees and used interpersonal communication to find effective solutions.
- Provided constructive feedback to workers, which improved morale and boosted efficiency.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
Sales Associate /Athlete
Nike
06.2014 - 08.2014
- Provided exceptional customer service by assisting customers with inquiries and recommendations regarding Nike goods & services
- Kept up to date and knowledgeable of all offered in-store products
- Maintained a clean and organized work area
- Assisted with cashier duties.
Education
High School Diploma -
Mckinney North High School
McKinney, TX2015
Bachelors - Business and kinesiology
University of Texas at Arlington
Arlington, TXSkills
- Time Management
- Cash Handling
- Organizational Skills
- Sales
- Management
- Communication skills
- Cold calling (Less than 1 year)
- Customer support
- Quality Control
- Process Improvement Initiatives
- Safety Standards
- Job Assignments
- Individual and Team Goals
- Task Prioritization
- Verbal and Written Communication
- Safety Guidelines
- Team Member Motivation
- Training and Onboarding
- Call Transfers
- Employee Evaluation
- Guest Satisfaction
- Team Meetings
- Teamwork and Collaboration
- Proactive Problem-Solving
- Team Monitoring
- Call Responses
- Professional Relationships
- Documentation
Timeline
Operations Coordinator
Qlarant
10.2023 - Current
Team Lead
Allied Universal
12.2022 - Current
Relief Manager
RaceTrac Petroleum, Inc
08.2019 - 09.2022
Sales Associate /Athlete
Nike
06.2014 - 08.2014
High School Diploma -
Mckinney North High School
Bachelors - Business and kinesiology
University of Texas at Arlington