Julien Ekoto Ekoto
Summary
I am an enthusiastic individual with a strong desire to work for a federal agency, organization, or company that strives to make a positive impact on people's lives. I have gained valuable experience as a team player through my hard work, attention to detail, and excellent organizational skills while completing my degree. I possess a clear understanding of the responsibilities involved in any given task and have the necessary skills to tackle them successfully. My motivation to learn, grow, and excel is high. I have excellent problem-solving and interpersonal skills, which enable me to handle any challenges that may arise. I am seeking a challenging opportunity to apply my skills and experience.
Overview
3
3
years of professional experience
Work History
Lead Customer Service Specialist
The Home Depot Inc
Colonial Heights, VA
09.2021 - Current
- -Cooperates with other associates to complete tasks like supporting the Customers' First Priority.
- -Ensures that deliveries, BOSS, will calls, CPO, and BOPIS are complete, on time, and damage-free.
- -Explains the steps needed to complete projects and the products required and suggests related services or items outside the department that customers may need.
- -Ensures that the paperwork or customer contact information is readily available for the driver each time any potentially hazardous material(s) is included in a delivery.
- -Asks open-ended questions and expresses interest in customer’s projects to put the customer at ease and determine their needs and level of expertise.
- -Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- -Provided primary customer support to internal and external customers in a fast-paced environment. Fielded customer questions regarding available merchandise, sales, and current prices
Education
Bachelor of Science - Business Administration
University of Maryland - College Park
College Park, MD12-2023
Associate of Arts - Liberal Arts And General Studies
Northwest Florida State College
Niceville, FL12-2021
Skills
- CRM Software
- Sales Support
- Negotiation
- Order Fulfillment
- Confident
- Teamwork
- Communication
- Problem-solving
- Strategic planning
- Organization
- Active listening
- Time management
- Customer service
Accomplishments
- Employee of the month four times
- Recognition fro my work
Languages
French
Native/ Bilingual
English
Full Professional
Spanish
Elementary
Affiliations
- I love traveling, enjoying the nature, watching documentaries, listening to music, and spending time with my family
Timeline
Lead Customer Service Specialist
The Home Depot Inc
09.2021 - Current
Bachelor of Science - Business Administration
University of Maryland - College Park
Associate of Arts - Liberal Arts And General Studies
Northwest Florida State College