JULIEN GOODMAN
Mirada Market Dental Care
Wesley Chapel
9
years of professional experience
Experienced healthcare administrative professional with strong communication, organization, and customer-service skills across dental, primary care, specialty, and telehealth settings. Skilled in scheduling, patient registration, referrals, insurance verification, billing, authorizations, EMR and Dentrix systems, and treatment-plan coordination. Trusted to maintain confidentiality, resolve issues, and support efficient patient flow while building rapport with patients and staff.
Work History
Dental Business Assistant
3 Months- Streamline front desk workflows, improving check-in, check-out, and patient communication processes.
- Maintain accurate provider schedules and patient records using dental software such as Dentrix, supporting efficient daily office operations.
- Process insurance claims and follow-ups, verify benefits, explain coverage, and manage accounts receivable and payments to support timely reimbursement.
- Review treatment plan fees and financial payment options with patients, improving understanding of care costs and available arrangements.
Referral Specialist
3 Months- Coordinated patient referrals, verified specialist requirements, and ensured complete documentation for timely processing.
- Processed referrals accurately and efficiently by entering data into the practice management system and tracking required documentation.
- Communicated with patients, providers, and insurance carriers to resolve referral issues and clarify next steps.
- Generated referrals, request insurance authorizations, submit clinical documentation, and forward approvals to specialty providers to facilitate scheduled care.
- Maintained referral workflow by scanning documentation into patient charts, closing expired referrals, following up on pending cases, and communicating disruptions affecting patient flow.
Medical Receptionist
6 Months- Verified insurance coverage and updated demographic records for accurate patient registration.
- Managed appointment scheduling, optimizing patient flow across family practice and geriatric visits.
- Maintained accurate electronic medical records by updating patient demographics and medical history while protecting confidential information under HIPAA regulations.
- Coordinated patient referrals and obtain authorizations through insurance portals, supporting timely access to other healthcare facilities and specialists.
- Collaborated with the medical billing department to resolve insurance claims and billing discrepancies while providing administrative support through filing, scanning, and mail management.
Telehealth Patient Service Representative
1 Year 4 Months- Verified insurance eligibility and coverage prior to appointments for patients
- Facilitated telehealth access by transferring patients to the Teladoc platform, confirming Phreesia pre-registration, and troubleshooting connection issues.
- Checked in patients for virtual appointments using multiple computer screens, enabling providers to conduct scheduled visits efficiently.
- Completed post-visit workflows by checking out patients, scheduling future appointments, posting provider charges, and faxing or mailing completed orders.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Front Desk Assistant/Billing
9 Months- Verified insurance eligibility through online websites and carrier calls, supporting accurate billing preparation and patient coverage confirmation.
- Managed patient check-in, scheduling, and front desk communications with accuracy and professionalism.
- Selected appropriate CPT, ICD, and procedure codes on fee slips and electronically submit claims, promoting accurate reimbursement processing.
- Posted and reconciled patient and payer payments while contacting patients and mailing monthly statements for outstanding balances.
- Performed end-of-day reports and balance cash, checks, and credit cards while using Microsoft Office Suite for administrative business operations.
Patient Care Assistant/New Patient Coordinator
2 Years 5 Months- Greeted and registered patients according to established protocols, creating an organized and professional first point of contact.
- Coordinated patient intake by assisting with forms, medical insurance documentation, billing information, co-payments, and past-due balances.
- Maintained accurate patient records and safeguard privacy and confidentiality while informing patients of medical office procedures and policies.
- Scheduled appointments, hospital admissions, tests, scans, and outside appointments while moving patients through visits as scheduled.
- Supported clinical and administrative operations by obtaining external medical reports, responding to information requests, managing correspondence and supplies, and maintaining a clean reception area.
Education
Associate of Arts - Business Administration And Management
Skills
Customer Service
Appointment Scheduling
Medical Terminology
Accurate Data Entry
Professional Communication
Insurance Verification
Electronic Medical Records
Multitasking & Time Management
HIPAA Compliance & Patient Confidentiality
Office Administrative Tasks
Timeline
Dental Business Assistant
Mirada Market Dental Care
07.2026 - CurrentRead More
Referral Specialist
Premier Community Healthcare Group
04.2026 - 07.2026Read More
Medical Receptionist
Zephyrhills Family Practice and Geriatric Care
09.2025 - 03.2026Read More
Telehealth Patient Service Representative
Premier Community Healthcare Group
10.2021 - 02.2023Read More
Front Desk Assistant/Billing
Lakeside Sports Chiropractic Center & Motorsports Rehab
10.2020 - 07.2021Read More
Patient Care Assistant/New Patient Coordinator
Crystal Coast Pain Management
01.2018 - 06.2020Read More
University of Maryland-University College
Associate of Arts from Business Administration And Management
Read More