- Rock Climbing
- Snowboarding
- Automotive
- Digital Art and Animation
- Tech enthusiast, passionate about exploring the latest advancements and innovations
JULIEN MORGAN
Riverside,California
Summary
With a proven track record at Pacific Auto Center, I excel in sales consultation and interpersonal communication, boosting sales through strategic CRM use and strong client relationships. My leadership in mentoring and customer retention strategies has significantly contributed to team success, showcasing my negotiation expertise and empathetic client advisory.
Overview
5
5
years of professional experience
Work History
Senior Sales Consultant
Pacific Auto Center
09.2023 - Current
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Mentored junior sales consultants, providing guidance and support for career growth.
- Established strong client relationships for increased customer loyalty and repeat business.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
Client Advisor
BMW Of Riverside
09.2021 - 08.2023
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Improved customer loyalty by providing exceptional advisory services and resolving issues promptly.
Service Porter
Walter's Mercedes-Benz of Riverside
02.2020 - 10.2021
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Demonstrated commitment through impeccable attendance and quality performance.
- Facilitated smooth operations within the service department through effective communication with team members and supervisors.
Education
Associate of Arts - Business Administration - Finance
Riverside City College
Riverside, CA06-2027
High School Diploma -
Martin Luther King Jr. High School
Riverside, CA05-2019
Skills
- Sales consultation
- Outbound sales calling
- Interpersonal and written communication
- Negotiation expertise
- CRM software
- Cold calling
- Sales strategies
- Contract negotiation and closing strategies
- Customer retention
- Upselling strategies
- Sales closing
- Team leadership
Accomplishments
BMW NA - Profiles In Achievement - Bronze 2022
Interests
Timeline
Senior Sales Consultant
Pacific Auto Center
09.2023 - Current
Client Advisor
BMW Of Riverside
09.2021 - 08.2023
Service Porter
Walter's Mercedes-Benz of Riverside
02.2020 - 10.2021
Associate of Arts - Business Administration - Finance
Riverside City College
High School Diploma -
Martin Luther King Jr. High School