Julie Nashae Shepherd
Viper,KY
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clinic Manager
Kentucky Pain Management Services
09.2007 - 10.2024
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Enhanced team performance by providing regular training and professional development opportunities.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
Medical Coder
Hazard Clinic
10.2003 - 09.2007
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
Education
CPC - Medical Billing And Coding
Hazard Community College
Hazard, KYSkills
- Administrative Leadership
- HIPAA Compliance
- Clinical management
- Employee Training
- Operations Management
- Employee Recruitment
- Healthcare administration
- Scheduling appointments
- Patient Care Coordination
- Profit and loss statements
- Records Management
- Corporate Compliance
- Medical Billing
- Revenue management
- Patient Flow
Certification
Certified Professional Coder
Timeline
Clinic Manager
Kentucky Pain Management Services
09.2007 - 10.2024
Medical Coder
Hazard Clinic
10.2003 - 09.2007
CPC - Medical Billing And Coding
Hazard Community College
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