Julienne Quinones
Wappingers Falls,NY
Summary
Dynamic professional with extensive experience in healthcare and customer service, notably at Hunter Ambulance. Proven ability to deliver effective emergency response and enhance patient care through strong communication and teamwork. Skilled in POS systems and cash handling, consistently achieving high customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Order Fulfillment Associate
Home Depot
Monroe, New York
08.2025 - Current
- Verify order accuracy prior to shipment.
- Resolve customer inquiries regarding order status and delivery.
- Process customer orders, pick items from inventory and deliver to freight area according to safety protocols and deadlines.
- Collaborate with team members to ensure timely order fulfillment and shipping.
- Coordinate returns and exchanges, ensuring proper documentation and tracking.
- Utilize barcode scanners to track all merchandise movements accurately.
Front End Clerk
Brooklyn Express Pizza and Pasta
Irmo, South Carolina
01.2024 - 08.2025
- Assisted customers with menu selections and order placements.
- Processed cash and card transactions accurately using a POS system.
- Maintained cleanliness and organization of dining area and kitchen supplies.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled customer inquiries and resolved complaints professionally.
- Promoted daily specials and encouraged upselling of menu items to guests.
EMT-BLS
Hunter Ambulance
Irmo, South Carolina
10.2021 - 01.2025
- Educated patients and families on medical procedures and aftercare instructions.
- Responded quickly to emergency calls and assessed patient conditions.
- Provided basic life support and advanced first aid to patients in transit.
- Collaborated with healthcare teams to ensure effective patient care delivery.
- Maintained equipment and ensured readiness for emergency response situations.
- Documented patient information and treatment provided during transport accurately.
- Navigated diverse environments safely while transporting patients to healthcare facilities.
Skills Instructor
Emergency Care Programs
The Bronx, New York
04.2018 - 11.2021
- Evaluated student performance through assessments and provided constructive feedback.
- Mentored students in real-world scenarios to enhance critical thinking and decision-making skills.
- Evaluated student knowledge through written exams, practical demonstrations and clinical rotations.
- Facilitated hands-on workshops to enhance practical skills in crisis situations.
- Evaluated training effectiveness and suggested enhancements to program content.
- Developed and delivered comprehensive EMT training programs for aspiring emergency responders.
Education
EMT-BLS certification -
BRONX EDUCATIONAL OPPORTUNITY CENTER
BRONX, NYCertified Nursing Assistant - EKG certifications
HOSTOS COMMUNITY COLLEGE
BRONX, NYHigh School Diploma -
CAPE CORAL HIGH SCHOOL
CAPE CORAL, FLSkills
- Healthcare
- Customer service
- POS system
- Order management
- Cash handling
- Emergency response
- Effective communication
- Attention to detail
- Team collaboration
- Performance evaluation
Timeline
Order Fulfillment Associate
Home Depot
08.2025 - Current
Front End Clerk
Brooklyn Express Pizza and Pasta
01.2024 - 08.2025
EMT-BLS
Hunter Ambulance
10.2021 - 01.2025
Skills Instructor
Emergency Care Programs
04.2018 - 11.2021
EMT-BLS certification -
BRONX EDUCATIONAL OPPORTUNITY CENTER
Certified Nursing Assistant - EKG certifications
HOSTOS COMMUNITY COLLEGE
High School Diploma -
CAPE CORAL HIGH SCHOOL