Hi, I’m
Juliet Ayala
Sales Management
Chino,CA
Summary
Professional in retail management, equipped with expertise in overseeing store operations and enhancing customer experiences. History of effectively managing inventory, staff training, and operational efficiency. Known for fostering team collaboration and flexibility in dynamic retail environments, with strengths in leadership and organizational skills.
Overview
7
years of professional experience
1
Certification
Work History
Boot BarnChino Hills, CA
Key Holder (Supervisor)
11.2023 - Current
Job overview
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on product knowledge and customer service techniques.
- Managed cash handling procedures, including register reconciliation and deposits.
- Conducted performance evaluations, providing constructive feedback to enhance employee development.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Coordinated store merchandising strategies to improve visual appeal and drive sales.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
General Breaker Attachments Corp, Upland
Sales Manager and Representative
12.2021 - Current
Job overview
- Completed daily inventory and ordering. Rent and sell various heavy equipment. Loaded heavy equipment and containers into the workspace or destination transportation. Communicate effectively with key rental personnel concerning equipment status, online inventory numbers and sales. Answer phones and take orders from customers using proper telephone etiquette. Create and complete sale invoices. Confirm all equipment being packaged and shipped out is correct. Met existing customers to review current services and expand sales opportunities.
Boot BarnChino Hills, CA
Sales Associate
06.2023 - 11.2023
Job overview
- Assisted customers with product selection, ensuring a positive shopping experience.
- Maintained knowledge of merchandise and promotions to provide accurate information.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times.
- Organized and restocked inventory, optimizing store layout for improved accessibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Tierra Mia Coffee, El Monte
Certified Barista and Store Supervisor
02.2020 - 12.2021
Job overview
- Performed in a fast paced environment. Swiftly resolved conflict resulting in customer satisfaction 100% of the time. Developed relationships by warmly greeting customers resulting in customer loyalty. Learned and maintained vast knowledge of 30+ coffee drink combinations along with menu items. Sustained and enforced strict COVID policies to ensure both employee safety and customer satisfaction. Trained new employees in store policies and procedures. Meticulously handled POS system transactions, credit, cash, refunds, and exchanges to ensure seamless and accurate cash flow. Upheld high standards of quality coffee and oversaw tasks. Strategically planned to close the store in a timely manner. Educated customers about new drink options or recommendations based on their likes and dislikes. Supported management when they were unavailable. Provide a daily cash drawer & balance at the beginning and end of each shift.
Athletic Training Clinic, Citrus College
Student Volunteer Trainer
10.2018 - 03.2020
Job overview
- Conducting athletic intake assessments and maintaining medical records for all athletes, handled making ice bags, performed ice massages, clean whirlpool, ankle taping, wrist taping, tape arches, buddy taping, worked in different environments and sporting events, communicated with nine different sport teams staff and student athletes, worked over eight hour shifts while keeping a fast paced environment, learned how to be of assistance in an emergency situation, handle dealing with a significant amount of blood, clean blood off of uniforms during a game
Education
Baldwin Park High SchoolBaldwin Park
High School Diploma
06.2016
Chaffey CollegeRancho Cucamonga, CA
Associate of Science from Marketing
02.2026 - Current
Skills
- Able to work in fast paced environments
- Communicative
- Energetic
- Adaptable
- Confident
- Dedicated
- Cooperative
- Resourceful
- Respectful
- Trustworthy
- Leadership
- Social
- Problem Solver
- Sales proficiency
- Handling complaints
Certification
American Heart Association: Basic Life Support Provider Certification
LANGUAGES
Fluent English
Basic Spanish
Timeline
Chaffey College
Associate of Science from Marketing
02.2026 - Current
Key Holder (Supervisor)
Boot Barn
11.2023 - Current
Sales Associate
Boot Barn
06.2023 - 11.2023
Sales Manager and Representative
General Breaker Attachments Corp, Upland
12.2021 - Current
Certified Barista and Store Supervisor
Tierra Mia Coffee, El Monte
02.2020 - 12.2021
Student Volunteer Trainer
Athletic Training Clinic, Citrus College
10.2018 - 03.2020
Baldwin Park High School
High School Diploma