Juliet Emano
KEY WEST,FL
Summary
Experienced in supervising and monitoring coworkers\' performance, ensuring compliance with FAA statement of work for two buildings. Skilled in delegating tasks appropriately. Self-motivated supervisor with the ability to effectively manage and prioritize simultaneous tasks. Proficient in maintaining quality and safety standards. Excellent at ensuring customer satisfaction. Excels in managing and training a diverse group of employees with enthusiasm and effectiveness.
Overview
20
20
years of professional experience
Work History
Cashier
Reach Resort
Keywest, Florida
06.2022 - 07.2024
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
SUPERVISOR
Unique cleaning services
Warrenton, VA
10.2015 - 6 2022
- Supervised and coordinate daily for task ,assign work employees ,trained new hire for proper knowledge about the task ,organized shift schedules,monitored attendance,tardiness and time off .handled customer issues and managed conflicts,adhered to FAA policies and health,safety and employment standards,manage employees requests.ordering supplies and equipment .Keep track inventory of supplies and equipment ,assign duties to specific employee based on role and skills.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Assistant Manager
Hog Wild Deli
Warrenton, VA
02.2008 - 10.2015
- Manage inventory in stocks ,pricing ,merchandising labor .Ensure the Deli department is merchandise in accordance with the needs of customers ,Supervised team members .assist customers by taking orders .Performs all other duties as assigned by management , Took necessary steps to meet customer needs and effective resolve food services,Resolved guest complaints promptly and professionally.customers relations help customer their needs and provide excellent customer services.Organized department deli prepare food and special orders.worked well with teammates and openly invited from the management plan
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
CAKE DECORATOR / DELI CLERK
FOOD LION
Warrenton, VA
10.2004 - 12.2014
- Provide customer services,greeting and responding appropriately ordering guest questions .Served orders to customers at window counter, and tables.Responsible for icing decorating, labeling and pricing products rotating products and keeping the case full.Checked the daily production checklist .Creatively using skills to design birthday cakes and special occasion.Maintaining the sales floor
- Perform weighing slicing meat and cheeses
- Prepared deli sandwiches ,subs and salads .Welcome and address customers in friendly manners .Accurately measured ingredients required for specific food items.Carefully maintained sanitation,health and safety standards in all work areas.Assist management monthly inventory control and weekly stock order.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Designed specialty cakes for weddings, birthdays, and graduations.
Skills
Strategic Planning
Inventory Control
Employee Motivation
Time Management
Self Motivation
Timeline
Cashier
Reach Resort
06.2022 - 07.2024
SUPERVISOR
Unique cleaning services
10.2015 - 6 2022
Assistant Manager
Hog Wild Deli
02.2008 - 10.2015
CAKE DECORATOR / DELI CLERK
FOOD LION
10.2004 - 12.2014