Open To Work
Juliet Gicheru-chege
Little Elm,TX
Summary
Compassionate Nurse Case Manager offering more than 12 years of experience working with behavioral health patients and other chronic conditions in a long-term care facility. Committed to working collaboratively with health plan, leadership, and department coordinators to achieve the highest quality of patient satisfaction. Well-versed in developing individualized care plans and advocating for patient welfare. Experienced with patient care coordination and case management. Utilizes communication and organizational skills to ensure comprehensive care plans. Track record of patient advocacy and efficient resource utilization. Healthcare professional driven to deliver high-quality patient care and effective case management. Expertise in care coordination and patient advocacy, fostering strong communication and collaboration within multidisciplinary teams. Known for adaptability and a results-oriented approach in dynamic healthcare environments. Healthcare professional driven to deliver high-quality patient care and effective case management. Expertise in care coordination and patient advocacy, fostering strong communication and collaboration within multidisciplinary teams. Known for adaptability and a results-oriented approach in dynamic healthcare environments.
Overview
14
14
years of professional experience
Work History
RN Case Manager
Human And Health Services
Denton, TX
10.2013 - Current
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Advocated for patients' rights and preferences, working diligently to align care with individual values and goals.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Developed and modified patient care plans and assisted the interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Coordinated comprehensive care plans for diverse patient populations, ensuring timely and effective service delivery.
- Collaborated with multidisciplinary teams to develop and implement evidence-based interventions for chronic disease management.
- Conducted thorough assessments of patients' needs, utilizing advanced clinical judgment to optimize care outcomes.
- Monitored patient progress and adjusted care strategies based on evolving health conditions and treatment responses.
- Educated patients and families on healthcare resources, fostering empowerment in self-management of health issues.
- Streamlined case documentation processes, enhancing accuracy and compliance with regulatory standards.
- Led quality improvement initiatives aimed at increasing patient satisfaction and reducing hospital readmission rates.
- Mentored junior staff in case management best practices, promoting professional development within the team.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Advocated for patients' rights and preferences, working diligently to align care with individual values and goals.
- Educated patients and caregivers on healthcare protocols and processes.
- Conducted comprehensive assessments of patient needs to inform effective care planning.
- Reduced hospital readmission rates with proactive follow-up care and patient education on self-management techniques.
- Developed strong relationships with patients and their families, providing support and education on health management.
- Improved interdisciplinary communication, establishing standardized protocols for sharing patient information.
- Analyzed case management data to identify trends and develop strategies for continuous improvement in patient care.
- Facilitated multidisciplinary team meetings to discuss patient care, fostering a collaborative approach to healthcare.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement, and enhance treatment strategies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Equipped patients with the tools and knowledge needed for speedy and sustained recovery.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Managed patients recovering from medical or surgical procedures.
- Recorded details regarding therapies to keep patient charts updated.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
RN
Prestonwood Rehabilitation & Nursing Center
Plano, TX
09.2012 - 10.2013
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Educated family members and caregivers on patient care instructions.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Investigated and resolved issues affecting hospital operations and patient care.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Advocated for patient needs during care meetings, ensuring alignment with healthcare goals and best practices.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Managed patients recovering from medical or surgical procedures.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
RN
VIVA Pediatrics
Plano, TX
02.2012 - 02.2013
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Administered medications and monitored patient responses to ensure effective treatment protocols.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Educated patients and families on health management, promoting adherence to treatment regimens.
- Mentored junior nursing staff, fostering a culture of continuous learning and professional development.
- Streamlined documentation processes to enhance accuracy and compliance with healthcare regulations.
Education
Master of Science - Nursing
Walden University
Minneapolis, MN05.2025
Bachelor of Science - Nursing
The University of Texas At Arlington
Arlington, TX05.2015
Associate of Applied Science - Nursing
Brookhaven College
Dallas, TX12.2011
Skills
- Goal setting
- Care coordination and patient advocacy
- Case evaluation and quality improvement
- Chronic disease management
- Interdisciplinary Collaboration
- Cultural competence
- Medication management
- Patient Counseling
- Direct Patient Care
Timeline
RN Case Manager
Human And Health Services
10.2013 - Current
RN
Prestonwood Rehabilitation & Nursing Center
09.2012 - 10.2013
RN
VIVA Pediatrics
02.2012 - 02.2013
Master of Science - Nursing
Walden University
Bachelor of Science - Nursing
The University of Texas At Arlington
Associate of Applied Science - Nursing
Brookhaven College