Juliet Hood
Ozone Bar and Grill
Pittsburgh,PA
4
years of professional experience
Strong focus on enhancing guest experiences and ensuring efficient service delivery. I have skills in training new staff while also maintaining high standards of customer service and operational efficiency. I am motivated and adaptable in different environments and known for effective multitasking and smooth workflow.
Work History
Food Runner and Host
1 Year 5 Months- Delivered food and beverages to tables efficiently, ensuring customer satisfaction.
- Assisted servers in managing high-volume service periods, improving workflow efficiency.
- Collaborated with kitchen staff to expedite order accuracy and timeliness.
- Maintained cleanliness of dining areas, enhancing overall guest experience.
- Monitored inventory levels of supplies, contributing to effective stock management practices.
- Trained new staff on menu items and service protocols, ensuring consistent quality standards.
- Communicated effectively with team members to address customer requests promptly.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Front End Cashier
2 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in training new cashiers on operational procedures and customer service techniques.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
Waitress
2 Years 5 Months- Provided exceptional customer service to enhance dining experience and promote repeat business.
- Managed orders efficiently using point-of-sale systems to ensure accurate billing and timely food delivery.
- Collaborated with kitchen staff to communicate special requests, dietary restrictions, and menu changes effectively.
- Trained new team members on service protocols and best practices to maintain high standards of operation.
Camp Counselor, Summer Sports
2 Months- Facilitated engaging sports activities for children, enhancing teamwork and physical fitness.
- Supervised and mentored junior counselors, fostering a collaborative team environment.
- Supervised campers and fostered a collaborative team environment.
- Monitored safety protocols, ensuring compliance during all camp activities to promote a secure environment.
Education
High School Diploma
No Degree - Marketing
Skills
POS systems
Collaboration
Customer service
Cleanliness
Health and safety
Order accuracy
Sanitation practices
Training and mentoring
Menu knowledge
Staff onboarding
Relationship building
Active listening
Quick learner
Service safety
Complaint handling
Memory retention
Timeline
Front End Cashier
Whole Foods Market Inc
06.2026 - 08.2026Read More
Food Runner and Host
Ozone Bar and Grill
05.2025 - CurrentRead More
Camp Counselor, Summer Sports
Jewart's Gymnastics
06.2023 - 08.2023Read More
Waitress
The Waters of Wexford
02.2023 - 07.2025Read More
North Allegheny
High School Diploma
Read More
Trinity University
No Degree from Marketing
Read More