Juliet Lloyd
7521 NW 16th Street #4303,FL
Summary
Cabin Agent trained in safe handling procedures for chemical and biological waste. Educated in aircraft danger zones and flight line protocols. Led team of agents in servicing over [Number] aircraft daily in busy commercial hub airport. Documented work performed, enhancing effectiveness and preventing repetitive or missed maintenance. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Lead (Cabin Agent)
Unifi
02.2021 - Current
- Coordinated closely with ground personnel to relay essential information regarding flight status updates or potential passenger issues.
- Assisted passengers with special needs, ensuring comfort and a positive travel experience.
- Addressed passenger inquiries professionally, providing accurate information about flight details, connections, and services available onboard.
- Improved customer satisfaction by providing exceptional in-flight service and anticipating passenger needs.
Customer Service Lead
Forever 21
02.2019 - 12.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Customer Service Supervisor
Burlington
03.2016 - 04.2019
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Sales Consultant
Lane Bryant
06.2015 - 09.2018
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
GED -
Long Beach City College
Long Beach, CA06-2008
Skills
- Strong Work Ethic
- Passenger Assistance
- Baggage handling
- First Aid Training
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Lead (Cabin Agent)
Unifi
02.2021 - Current
Customer Service Lead
Forever 21
02.2019 - 12.2021
Customer Service Supervisor
Burlington
03.2016 - 04.2019
Sales Consultant
Lane Bryant
06.2015 - 09.2018
GED -
Long Beach City College
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