Juliet Mier
Results-driven Account Manager with a strong focus on client relationship building and conflict resolution. Expertise in coordinating services and ensuring high customer satisfaction in fast-paced environments.
Recognized for communicating with empathy and professionalism, even in challenging situations, while remaining calm under pressure and focusing on practical solutions. Builds strong, trusting relationships by ensuring clients feel heard and supported. Demonstrates accountability by taking ownership of issues through to resolution and consistently applies strong attention to detail to identify and address problems that others may overlook, contributing to efficient and effective facilities management.
Work History
Manage day-to-day relationships with Property Managers and Clients, serving as their primary point of contact.
- Coordinate janitorial, day porter, floor care, power washing, and specialty cleaning services across multiple properties.
- Schedule and oversee service requests while ensuring work is completed accurately and on time.
- Responded promptly to client concerns, developing effective solutions that enhanced customer satisfaction and loyalty.
- Conduct regular property inspections to ensure service quality and compliance with client expectations.
- Collaborate with operations managers, supervisors, and field teams to address staffing needs and operational challenges.
- Prepare service proposals, estimates, and recommendations for additional maintenance services.
- Manage work orders, service schedules, and follow-up communications to ensure timely completion.
- Investigate and resolve service issues while maintaining strong client relationships.
- Coordinate emergency service requests and last-minute operational changes with minimal disruption to clients.
- Maintain detailed documentation of customer communications, service updates, and project progress.
- Built long-term client relationships through proactive communication and consistent follow-up, ensuring ongoing engagement and support.
- Analyzed client feedback to identify areas for service improvement and operational efficiency.
- Greeted and assisted visitors, ensuring positive first impressions and efficient front desk operations.
- Managed multi-line phone systems to handle incoming calls, directing inquiries to appropriate departments.
- Maintained organized filing systems and updated records, ensuring accuracy and accessibility of information.
- Processed incoming and outgoing mail, facilitating smooth communication within the organization.
- Collaborated with team members to streamline administrative processes, enhancing overall office efficiency.
- Trained new personnel on front desk procedures, contributing to a cohesive and knowledgeable team environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.