Summary
Overview
Work History
Education
Skills
Certification
Software Application
Timeline
Generic

Juliet Uzoma-Aguwa

Dallas,TX

Summary

  • Focused Instructional Designer aiming to leverage a skill for developing learning strategies to suit varied learning modalities. Eager to contribute value to the company's team through a proven history of effective employee training, professional development, and implementation support.
  • Over 7 years as a Principal Trainer/Instructional Designer/Content Developer/Healthcare professional willing to cope with ambiguity, make quick decisions, and deliver high-quality results under pressure.
  • Strong medical writing skills and a demonstrated knowledge
  • Excellent interpersonal skills with the ability to deal with people at all levels
  • Organizational ability, initiative, and attention to detail
  • Excellent organizational skills, with the ability to multi-task, prioritize and consistently meet deadlines
  • Experience with blended training development (ILT+OLT)

Roles

· 4 Years-Epic Certified Principal Trainer

· Script To Audio Conversation

· 7 Years of ADDIE process

· 5 Years Content/Simulation Developer/Instructional Designer

· 5 Years Storyline

· 6 Years-Curriculum Build/Classroom Trainer.

· 7 Years-Healthcare Educator/Benefits/Trainer &IT/Case Management.

· 5 Years of Adult Training

· 10 Years of Desktop Support/Troubleshooting

· 10+ Years of Customer Service

Overview

7
7
years of professional experience
3
3
Certification

Work History

Instructional Designer /Training Content Developer

Southwest Airlines
Dallas, TX
06.2021 - Current
  • Planned and monitored implementation of technology-based learning programs.
  • Created curricula, research topics and conceptualized course format, subject matter and presentation.
  • Provided job analysis in line with instructional design principles for successful mentoring.
  • Developed workforce training programs to improve organizational efficiency.
  • Collaborate with SMEs and instructors to construct training simulations for Production, Service Engineering, and Configuration Control.
  • Use a combination of data analysis, user research and content audits to make content decisions, orchestrate content development and drive content improvement
  • Managed and administered Instructure Canvas Learning Management System (LMS)
  • Network with product teams and subject matter experts (SMEs) to verify information
  • Interacting with Subject Matter Experts (SMEs) from the various groups; recording the simulation using Adobe Captivate 2017/19 with guidance from the SMEs
  • Editing the captured recordings to ensure adherence to client standards and guidelines
  • Interacted with SMEs to obtain requirements and details for simulation development.
  • Captured and develop simulations using Adobe Captivate (2017/2019) per standards.
  • Schedule virtual, recorded, and on-site training sessions
  • Created interactive simulations for users to practice what they have learned.
  • Incorporating feedback received from the SMEs and finalizing the simulations.

Epic Cadence /Prelude – Principal Trainer/Analyst Consultant

Tuality Community Hospital
Hillsboro, OR
08.2018 - 05.2021
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Configured hardware, devices and software to set up work stations for employees.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Designed, tested, and maintained functionality related to Cadence and ADT/Prelude applications.
  • Support Epic Go-Live Inpatient implementation for Physicians, Nurses, and Surgeons
  • Organizing and facilitating appointment conversion
  • Trained template build and facilitated provider template workshop
  • End-user training in Cadence/Prelude, Referrals, Reporting Workbench
  • Team-Lead for Cadence/Prelude support staff helpdesk
  • Mentoring of all new Cadence/Prelude Analysis
  • Provided feedback regarding change management related to go-live
  • Provide Epic content expert support for applications with integration/interfaced systems.
  • Created and maintained lesson Plans, training environments and training sessions for implementation projects.
  • Instructional Designer: E-Learning developer utilizing Adobe Captivate to Create Computer based tests, interactive
  • Fluent with Adult Learning
  • Analyze learner performance needs, learner performance tasks and measurement criteria, performance curricula, and environments.
  • Supports several Physicians and other end users during the implementation of NICU documentation
  • Provided support to Physicians in their personalization of Notes, Order favorites during this implementation.
  • Supported provider in medication reconciliation during admission and discharge

Epic Cadence /Prelude – Principal Trainer/Analyst

Cook Children’s Hospital
Fort Worth, TX
10.2016 - 08.2018
  • Created unique materials to support training programs.
  • Developed new and improved training programs.
  • Performed in-depth analysis of workflows, data collection, report details, and other technical issues associated with application software and prepares details of specifications, as needed
  • Built and maintained MST and all other training environments for Hospital Billing and SBO training tracks.
  • Initiator and solutions architect; identified CCPN training gaps and single-handedly developed and initiated the OnBase training intervention across the enterprise in collaboration with multiple application analysts and managers.
  • MST Build-Tested training environment, Review/access EPIC v18 NOVA Note.
  • TED Training Environment Build.
  • Testing coordinator responsible for the organization and supervision of integrated testing sessions including script creation, tracking, monitoring completion status, tracking testing cycles for each new implementation cycle, and performing build corrections.
  • Creation and maintenance of user/provider security templates
  • Workflow analysis
  • Developed a training program for a critical product rollout
  • Analyzed RTE builds and functionality to find deficiencies and provide system adjustments that increased payors and plans, improved response accuracy, reduced user errors, and improved workflow efficiency.
  • Performing other duties as assigned by the Content Development Manager
  • Designed and Developed curriculum, training modules /communications, and interpreting content with Adobe Captivate.
  • Schedule live in-classroom, virtual, recorded, and on-site training sessions
  • Assisted in the Face-sheet report and Memo to notify the agency of conversion to Epic
  • Expert knowledge and Managing all of Cornerstone LMS software.
  • Expert knowledge of SharePoint functionality and review/access EPIC v18, NOVA Note, Prelude/Cadence.

Community Health Educator

Harris County
Houston, TX
01.2016 - 10.2016
  • Supervised staff to coordinate needs assessments.
  • Partnered with agencies and organizations driving improvements in community health.
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
  • Developed programs for teaching refugees and the public.
  • Developed and improved continuing education programs and new employee training on specific health issues.
  • Managed applications, demographics, and participant information of health education programs.
  • Helped programs improve outreach efforts and result in fresh designs for educational materials and visual aids.
  • Participated in team-building activities to enhance working relationships.

Credentialed Trainer

Ohio Health Hospital
Cleveland, OH
08.2015 - 12.2015
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Developed effective training plans based on department needs and objectives.
  • Monitored participant workflow and behaviors throughout training process.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Analyzed team performance and identified opportunities for additional training.
  • Introduced standardized training for cohesive learning environments.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.

Health Educator/Benefits Specialist

Interactive Health
Houston, TX
12.2014 - 08.2015
  • Developed patient care plans, including assessments, evaluations, and nursing diagnoses.
  • Researched complex issues across multiple databases and work with support resources to resolve clients' issues and/or partnered with others to resolve escalated issues.
  • Led workgroups to develop learning strategies to improve health care delivery performance.
  • Put together reports and trend models to advise clients on best plan options.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Trainer

United Healthcare Group
Houston, TX
06.2014 - 12.2014
  • Led operations trainer for consumer-facing new hires and manages multiple Optum Health products and a variety-specific customer accounts
  • Developed educational programs for all staff positions within the Clinical Services Department and Quality Improvement areas including the development of curriculums and training modules, program goals and objectives, competency levels, schedules, and testing program
  • Administered testing program consistent with required schedules and in conjunction with the managers and supervisors of each area;
  • Documented competency levels and training completion for each employee in the employee's personnel file and communicates with the employee's supervisor about training status and outcomes.

Epic Credential Trainer/End-User Support

Presbyterian Hospital-Albuquerque
Albuquerque, NM
02.2005 - 05.2014
  • Instructed classes for over 12 - 20 facilities (Clindoc/stork, Ambulatory, and Inpatient)
  • Was accountable for New Hire Training for Ambulatory, ClinDoc, and Stork modules
  • Specifically accountable for the training of Nurses, Nurse Techs, Respiratory, and Residents in the Ambulatory and Inpatient settings.
  • Assisted in editing class materials, lesson plans, and other training presentations.

Education

Bachelor of Science -

Davenport University
Grand Rapids, MI

Master of Science -

Ashford University
Clinton, IA

Skills

    Specialty Units: Principal Trainer, Learning Content Development, Instructional Designer

    Experienced In: creating customized e-learning videos, Community Outreach (5 years), Program Development (3 years), Experience leading training sessions in a variety of formats that may include in-person, virtual, and/or webinars

  • Implementation Guidance
  • Instructional Strategies
  • Employee Surveys
  • Adult Learning Theories
  • Learning Modalities
  • Video Storytelling

Certification

  • Epic Cadence Certification
  • Epic Prelude Certification
  • Information Technology Analyst
  • Instructional Designer/ Content Developer

Software Application

  • Blackboard Management Systems
  • Adobe Photoshop/Adobe Illustrator
  • Microsoft Expression
  • Curriculum Building
  • EPIC Healthcare EMR
  • Well-Said Lab
  • Adept in team building and motivation
  • Technical support and Customer Service Expert
  • SharePoint,
  • MS Office 365 and Windows 10,
  • Healthcare Dragon User,
  • Visual Basic,
  • VPN,
  • Citrix
  • Dragon
  • Adult Classroom Teaching
  • Cadence and Prelude PT
  • Microsoft Office 365
  • SharePoint
  • Camtasia
  • Innovative/creative thinker Relationship builder
  • Versed in Business System
  • Desktop Support/Troubleshooting
  • Citrix Receiver
  • Articulate Storyline 360
  • Articulate Rise 360
  • Vyond

Timeline

Instructional Designer /Training Content Developer

Southwest Airlines
06.2021 - Current

Epic Cadence /Prelude – Principal Trainer/Analyst Consultant

Tuality Community Hospital
08.2018 - 05.2021

Epic Cadence /Prelude – Principal Trainer/Analyst

Cook Children’s Hospital
10.2016 - 08.2018

Community Health Educator

Harris County
01.2016 - 10.2016

Credentialed Trainer

Ohio Health Hospital
08.2015 - 12.2015

Health Educator/Benefits Specialist

Interactive Health
12.2014 - 08.2015

Trainer

United Healthcare Group
06.2014 - 12.2014

Epic Credential Trainer/End-User Support

Presbyterian Hospital-Albuquerque
02.2005 - 05.2014

Bachelor of Science -

Davenport University

Master of Science -

Ashford University
Juliet Uzoma-Aguwa