Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Julieta Cisneros

Las Vegas

Summary

Dynamic Customer Service Specialist with a proven track record of enhancing customer satisfaction through proactive problem-solving and effective communication.

Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.

Overview

19
19
years of professional experience

Work History

Customer Service Specialist

Caesars Entertainment
Las Vegas, NV
12.2013 - 06.2026
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
  • Delivered exceptional customer service through proactive problem-solving and efficient resolution of issues.
  • Improved customer satisfaction by actively listening to concerns and providing timely resolutions.
  • Contributed positively to the overall team atmosphere, motivating colleagues and ensuring a supportive work environment.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Fraud Operations Specialist

Citibank
Las Vegas, NV
03.2007 - 12.2013
  • Analyzed fraudulent transactions using advanced detection tools to identify and mitigate risks.
  • Demonstrated excellent problem-solving skills in identifying root causes of fraud and recommending appropriate solutions to minimize future occurrences.
  • Enhanced customer satisfaction with proactive communication and timely resolution of fraud cases.
  • Successfully managed multiple priorities simultaneously under tight deadlines while maintaining a high level of accuracy in case investigations.

Education

High School Diploma -

Glendale High School
Glendale, CA

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Call center experience
  • Data entry
  • Professional telephone demeanor
  • Clerical support
  • Payment processing
  • Customer education

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Specialist

Caesars Entertainment
12.2013 - 06.2026

Fraud Operations Specialist

Citibank
03.2007 - 12.2013

High School Diploma -

Glendale High School