Julieta Cruz
El Paso,TX
Summary
A hardworking, motivated student that demonstrates strong work ethic and a creative ability. Seeking for a position with a company that will require me to utilize my skills, abilities, and experience in the field of business to be able to ensure the company's success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Cooking Intern
Humo Woodfire Oven
01.2021 - Current
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Concierge
The Woodhouse Spa
01.2023 - 11.2023
- Responded to guest inquiries to maximize guest satisfaction.
- Optimized revenue generation opportunities by staying informed about industry trends and adjusting offerings accordingly.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Spearheaded the implementation of a loyalty program that increased retention rates among existing customers while attracting new ones.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
- Handled client complaints professionally, taking appropriate actions to resolve issues promptly and maintain satisfaction levels.
Education
Associate of Science - Cybersecurity
El Paso Community College
El Paso, TX06.2026
High School Diploma -
Montwood High School
El Paso, TX06.2019
Skills
- Product Sales
- Key holder experience
- Problem-solving abilities
- Critical Thinking
- Product and service knowledge
- Money handling abilities
- Complaint Investigation
- Data Collection
- Teamwork and Collaboration
- 54 wpm Typing Speed
- Assertiveness
- Customer Service
- Microsoft Outlook
- Spanish and English Fluency
- Data Management
- Data Entry
- Data Evaluation
- Administrative and Office Support
Certification
- TABC Certfitification
- Illustrator CC
- Microsoft Office
- Google Drive
Timeline
Concierge
The Woodhouse Spa
01.2023 - 11.2023
Server/Cooking Intern
Humo Woodfire Oven
01.2021 - Current
Associate of Science - Cybersecurity
El Paso Community College
High School Diploma -
Montwood High School
- TABC Certfitification
- Illustrator CC
- Microsoft Office
- Google Drive
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