Julieta Ramos
Brighton,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Business Owner
Rock Your Nails
Buenos Aires, Argentina
04.2017 - 01.2022
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and monthly payroll to handle financial needs.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Nail Technician
Estética Zaira
Buenos Aires, Argentina
12.2009 - 04.2017
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Oversaw schedule to manage appointments of new and existing clients.
- Communicated effectively with management concerning important customer issues.
- Offered advice and recommended products to improve and maintain nails.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
Entertainment Staff Member
Key To Amaze
Boston, MA
02.2022 - 02.2023
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Welcomed guests to events and checked reservations.
- Games and equipment instructions and suggestions to the customers
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Assisted with event marketing activities, including creating promotional materials and managing social media campaigns.
- Helped organize and manage successful events with attendance of over 40 people.
Restaurant Receptionist
Round Two Pizza
Jamaica Plain, MA
02.2023 - Current
- Managed multiple tasks in high-volume environment.
- Processed cash, debit and credit card payments.
- Restocked counter supplies, condiments, napkins and silverware.
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Took and processed over customer orders.
- Helped customers choose items based on menu options, dietary needs and preferences.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders.
Hostess
Galeano´s
Stoneham, MA
01.2022 - 03.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
- Used cash registers and credit card machines to cash out customers.
- Answered phone calls to take orders, give information and document reservations.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
No Degree - Nail Technician
Estetica Zaira
Buenos Aires, Argentina03.2010
No Degree - English-as-a-Second-Language Education
Bunker Hill Community College
Cambridge, MA05.2023
Certificate - Business Fundamentals
Computer Systems Institute
Charlestown, MA06.2024
Certificate - Common Basic Cycle For Political Science
Universidad De Buenos Aires
Buenos Aires, Argentina11.2016
No Degree - Bartending
DrinkMasters Bartending
Boston, MA08.2023
High School Diploma - Business Administration
Instituto Santa Clara De Asís
Buenos Aires, Argentina11.2008
Skills
- Staff Management
- Sales Strategies & Planning
- Cost Analysis and Savings
- Business Marketing
- Team Leadership
- Training and Development
- Attention to Detail
- Customer Relations
- Business Management and Development
- Office Systems Management
- Interpersonal Communication
- Microsoft Office
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Restaurant Receptionist
Round Two Pizza
02.2023 - Current
Entertainment Staff Member
Key To Amaze
02.2022 - 02.2023
Hostess
Galeano´s
01.2022 - 03.2022
Business Owner
Rock Your Nails
04.2017 - 01.2022
Nail Technician
Estética Zaira
12.2009 - 04.2017
No Degree - Nail Technician
Estetica Zaira
No Degree - English-as-a-Second-Language Education
Bunker Hill Community College
Certificate - Business Fundamentals
Computer Systems Institute
Certificate - Common Basic Cycle For Political Science
Universidad De Buenos Aires
No Degree - Bartending
DrinkMasters Bartending
High School Diploma - Business Administration
Instituto Santa Clara De Asís