Hi, I’m
Julieta Tutt
IT Support/Customer Service/Data Entry
Brainerd,MN
Summary
Document Management Specialist, providing general administrative back-up and other duties. More than 16 years of records management support. Familiar and experienced with electronic filing systems, various document management technologies and scanning experience. Knowledge of filing systems and standards. Proficiency working with Document Management Systems. Multi-tasks well and efficiently manages changing priorities. Excellent organizational and analytical skills, with attention to detail. Knowledgeable and dedicated customer service professional with extensive experience in 16 industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
years of professional experience
1
Language
Work History
HelloHeroJersey, TX
Customer Service Specialist
08.2021 - 02.2023
Job overview
- Having 10+years of experience in providing customer support via email, chat and phone support
- Filed paperwork and data in an online system to maintain organized records
- Trained new employees
- Identify, research, and resolve customer issues using company software.
- Provided primary customer support to internal and external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
AscensusBrainerd, Mn
Audit Specialist
01.2021 - 07.2021
Job overview
- Completed documents and work requests according to company standards
- Verified documents were accurate
- Appraising all files to see if they comply with legal regulations or company policies
- Conducting quality assurance procedures for the preparation and creation of internal documents
- Verifying a client's information, including their background and all presented facts
- Maintaining an organization's digital storage system.
- Prepared working papers, reports and supporting documentation for audit findings.
- Handled planning and budgeting for audit engagements.
EmersonMcKinney, TX
Document Specialist
04.2011 - 10.2017
Job overview
- Filled out and stored transmittal logs for permanent records
- Scanned and cleaned up documents using Teamcenter
- Completed documents and work requests according to company standards
- Archived files and retrieved information for Engineers
- Created and edited documents, mail merges and graphics using diverse programs
- Set up documents for individual projects based on specifications
- Uploaded documents to control sites, tracked transmittals and coordinated revisions
- Kept electronic content legal, secure and accessible for relevant internal and external parties
- Verified accuracy and integrity of supplied data against established standards
- Assisted end users with resolving electronic content access issues while maintaining security standards
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Manipulated and converted documents to meet needs of individual personnel or projects.
Xerox CorporationLewisville, TX
IT Support Specialist
01.1999 - 06.2010
Job overview
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions
- Tackled troubleshooting and problem resolution to support end-user technical issues
- Supported new infrastructure planning and deployment to meet organizational expectations
- Monitored IT use to maintain compliance with established processes, policies and guidelines
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution
- Conducted hands-on technology training programs to assist use of newly implemented hardware and software
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel
- Supported technicians having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware
- Created new accounts, reset passwords and configured access to servers and file management software for users.
Education
DeVry University
from Business Administration
Skills
Workflow managementData representationFile systems coordinationElectronic document preparationLog updatingDocument controlTeamcenterPlanning and coordinationProject organizationAdministrative supportCustomer serviceCommunicationsAMD platformZendeskData Entry
Timeline
Customer Service Specialist
HelloHero
08.2021 - 02.2023
Audit Specialist
Ascensus
01.2021 - 07.2021
Document Specialist
Emerson
04.2011 - 10.2017
IT Support Specialist
Xerox Corporation
01.1999 - 06.2010
DeVry University
from Business Administration