JULIETH LOPEZ SANDOVAL
Phoenix,USA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Outgoing and friendly Optometric Tech experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Assists with frame styling and selling glasses and contact lenses to achieve revenue goals.
Overview
4
4
years of professional experience
Work History
Optician Technician
Nationwide Vision
Phoenix, USA
08.2022 - 12.2024
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses
- Managed administrative duties with phone reception, appointment scheduling and payment processing
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing
- Scheduled patient appointments, maximizing clinic efficiency and improving patient satisfaction.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
Shift Leader
Jamba Juice
04.2021 - 08.2022
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Collected, arranged and input information into database system
Education
Some College (No Degree) -
Grand Canyon University
Phoenix, AZSkills
- Employee Coaching and Motivation
- Sales Reporting
- Security Procedures Adherence
- Customer Service Management
- Performance Tracking and Evaluations
- Conflict Resolution
- Managing Operations and Efficiency
- Role Modeling
- Training Assistance
- Retail sales
- Quick learner
- Quick thinking
Languages
- English, Native or Bilingual
- Spanish, Native or Bilingual
References
References available upon request.
Timeline
Optician Technician
Nationwide Vision
08.2022 - 12.2024
Shift Leader
Jamba Juice
04.2021 - 08.2022
Some College (No Degree) -
Grand Canyon University
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