Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Juliette Juarez Rodriguez

Denver,CO

Summary

Bilingual professional with extensive experience in customer engagement and event logistics. Demonstrated success in driving sales through personalized recommendations and fostering strong guest relationships. Expertise in retail merchandising and adaptability to diverse groups, ensuring exceptional service and operational efficiency.

Overview

7
7
years of professional experience

Work History

Sales Associate

Carnival Cruise Lines
Miami, Florida
05.2023 - 11.2024
  • Developed strong guest relationships to enhance sales through tailored product recommendations.
  • Maintained comprehensive knowledge of luxury and fashion watch lines to assist customer choices.
  • Communicated promotions, discounts, and new arrivals to passengers effectively.
  • Managed inventory by organizing deliveries and ensuring accurate pricing and displays.
  • Processed transactions with precision to maintain financial integrity.
  • Ensured shop organization and cleanliness met cruise line standards.
  • Created visually appealing merchandise displays in alignment with brand and Carnival retail guidelines.
  • Trained new associates on product knowledge, effective sales strategies, and company policies.

Bilingual Customer Service Representative

Teleperformance Peru
Lima, Peru
07.2022 - 04.2023
  • Provided customer support in both English and Spanish, assisting diners, drivers, and restaurants with order issues, account inquiries, and troubleshooting.
  • Handled high-volume inbound calls, chats, and emails while maintaining service level agreements, and quality standards.
  • Documented interactions and resolutions in customer relationship management systems to maintain accurate customer records.
  • Adapted quickly to new policies, procedures, and system updates in a fast-paced, technology-driven environment.
  • Contributed to team success by sharing best practices and supporting peers with bilingual communication needs.
  • Recognized for strong problem-solving skills and ability to de-escalate challenging customer interactions.

Cashier

Psygon Surf Camp Hostel
Mancora, Peru
12.2021 - 06.2022
  • Delivered friendly and engaging service to international guests, creating a welcoming and social atmosphere.
  • Prepared and served a variety of beverages, ensuring quality, consistency, and adherence to responsible alcohol service guidelines.
  • Maintained cleanliness and organization of the bar and kitchen areas in compliance with health and safety standards.
  • Managed the cash drawer, processed payments (cash and card), and balanced the register at the end of each shift with accuracy.
  • Handled guest inquiries about hostel amenities, local attractions, and surf activities, often in both English and Spanish.
  • Assisted in inventory control, including restocking supplies, and communicating shortages to management.
  • Built positive guest relationships by providing personalized service, leading to repeat visits and positive reviews.

Special Events Manager

The Point Hotels
Mancora, Peru
08.2021 - 11.2021
  • Supervised staff members during set-up and execution of events to ensure compliance with established standards.
  • Collaborated closely with marketing team to promote upcoming events through various media channels.
  • Managed all aspects of event logistics including setup and breakdown of the venue space.
  • Responded promptly to inquiries from potential clients regarding availability dates and pricing information.
  • Managed and created engaging content for social media platforms.
  • Coordinated and allocated equipment, supplies and staff for events.

Medical Interpreter

Teleperformance Peru
Lima, Peru
12.2020 - 06.2021
  • Interpreted complex medical terminology accurately between languages.
  • Assisted patients in understanding medical instructions, billing inquiries, and follow-up procedures.
  • Adapted communication style to fit patient needs, including individuals with limited health literacy.
  • Conducted follow-ups on failed or unanswered phone calls to ensure that patients received critical information and services.
  • Documented sessions and follow-ups accurately in company systems while ensuring compliance with professional interpreter protocols.

Ticket Sales Agent

Airport Express Lima
Lima, Peru
04.2019 - 09.2019
  • Issued tickets, boarding passes, and travel documentation in compliance with company policies and transportation regulations.
  • Processed transactions efficiently using cash, credit card, and online payment systems.
  • Assisted domestic and international travelers with purchasing bus tickets, providing information on schedules, routes, and pricing.
  • Delivered customer service in both Spanish and English to support diverse passenger needs.
  • Monitored flight and bus arrival schedules to accommodate connecting travelers.
  • Provided directions and guidance within the airport to enhance the passenger experience.

Bilingual Customer Service Agent

K&A Enterprises Call Center
Lima, Peru
02.2018 - 03.2019
  • Reported critical medical exam results to nurses and physicians nationwide.
  • Provided bilingual support to patients and healthcare staff in English and Spanish.
  • Followed up on unanswered calls and resolved concerns promptly.
  • Accurately documented calls in accordance with company systems and protocols.

Education

Advanced Certificates in English & Portuguese -

CIBERTEC - Laurete International Universities
Lima, Peru
03-2015

ICPNA Certificate in English, Advanced Level - English/ESL

ICPNA - North American Peruvian Cultural Institue
Lima, Peru

Skills

  • Bilingual communication
  • Event logistics coordination
  • Customer relationship management
  • Adaptability
  • Customer engagement
  • Retail store operations
  • Adapt to diverse groups
  • Retail merchandising expertise
  • Teamwork and collaboration

Accomplishments

  • Carnival Cruise Line - Team Member of the Month

Languages

Spanish
Native/ Bilingual
English
Full Professional
Portuguese
Professional

Timeline

Sales Associate

Carnival Cruise Lines
05.2023 - 11.2024

Bilingual Customer Service Representative

Teleperformance Peru
07.2022 - 04.2023

Cashier

Psygon Surf Camp Hostel
12.2021 - 06.2022

Special Events Manager

The Point Hotels
08.2021 - 11.2021

Medical Interpreter

Teleperformance Peru
12.2020 - 06.2021

Ticket Sales Agent

Airport Express Lima
04.2019 - 09.2019

Bilingual Customer Service Agent

K&A Enterprises Call Center
02.2018 - 03.2019

Advanced Certificates in English & Portuguese -

CIBERTEC - Laurete International Universities

ICPNA Certificate in English, Advanced Level - English/ESL

ICPNA - North American Peruvian Cultural Institue

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