Juliette Collins
Keller Bros Ford Lititz
LITITZ,PA
2027
years of professional experience
Knowledgeable Service Advisor with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Work History
Service Advisor
7 Years 7 Months- Delivered exceptional customer service by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians, ensuring the most efficient, yet comprehensive service experience for the customer.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear articulation of assessments & repairs, both verbally & written.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Cashier
- Process customer transactions efficiently and accurately.
- Maintain knowledge of store promotions and product offerings.
- Executed payment processing while ensuring adherence to accounting procedures.
Education
Associate of Science - Automotive Technology
Skills
Customer service excellence
Strong attention to detail
Verbal and written communication
Proficient in task management
Knowledge of Ford's operational processes
Effective organizational skills
Experience in learning various software applications
Timeline
Service Advisor
Keller Bros Ford Lititz
02.2019 - CurrentRead More
Cashier
Stauffer's of Kissel Hill
2018 - 2020Read More
Thaddeus Stevens College of Technology
Associate of Science from Automotive Technology
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