Juliette Leone

SUMMARY OF THE POSITION:

The Guess Services (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guess and staff. The (GSS) has a primary to focus on the direct care of guests and, as such, responds to guest in a timely and professional manner based on the prioritization of guess' needs. The (GSS) assists with the development and implementation of a housing pathway by motivating guest to rapidly work on housing and connecting guests to appropriate resources. The (GSS) will also assist guest in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The (GSS) is required to stay energized and focused even when demands are ambiguous and strenuous. The (GSS) is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The (GSS) is required to make sound decisions and appropriately seeks guidance from a supervisor.

QUALIFICATIONS:

EDUCATION/TRAINNING:

REQURIE:

High School diploma or GED

PREFERRED:

Valid MA driver' license in good standing

Administering Narcan and CPR in a working setting

Knowledge in the areas of addiction, recovery, and mental illness

Knowledge of issues pertaining to the homeless

Knowledge of area resources

PHYSICAL ABILITIES/ SKILLS:

REQURIE: Ability to stand for long periods of time

Ability to stretch, bend and lift up to (twenty-five) 25 Ibs

Ability to assist guest up and down stairs, and in-and- out of wheelchairs

Ability to respond quickly to emergencies

• Assist substance abuse, mentally impaired, and emotionally disturbed patients working under the direction of nursing and medical staff.
• Provide individualized, ongoing guidance, coaching and support.
• Assist in developing formal and informal community supports.
• Assist the person served in increasing social support networks of relatives, friends and/or significant others.
• Offer encouragement in times of crisis.
• Advocate on behalf of persons with behavioral health problems to protect the client’s rights and to assist in reducing associated stigma.

• Assisting residents with their daily personal tasks.
• Ensuring that residents abide by our rules and policies.
• Organizing and facilitating group activities.
• Supervising residents and ensuring their safety.
• Working as a team to ensure residents receive the best quality of life possible.
• Updating and maintaining reports on each resident.

• Interacted with preschool age children and teens, helping them set and attain personal goals based on age and individual ability.
• Caring for individuals with special needs, including Children with autism, disabled and behaviorally challenged populations. Create a safe and welcoming environment.