Juliette Morejon
Longmont,CO
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and healthcare. At Whole Family Dentistry, I enhanced patient satisfaction through effective communication and meticulous care. Skilled in issue resolution and account management, I am eager to leverage my problem-solving abilities and commitment to excellence in a challenging new role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Assistant
Whole Family Dentistry
Boulder, CO
08.2022 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled and confirmed patient appointments.
Customer Experience Associate
Robinhood
Denver, CO
10.2021 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Maintained extensive knowledge of company policies to recommend items aligned with customer needs.
- Promptly responded to inquiries and requests from prospective customers.
Nursing Assistant
Sava Senior Care
Longmont, Colorado
08.2019 - 08.2021
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Account Manager
Labor Max Staffing Agency
Longmont, Colorado
03.2020 - 11.2020
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Cashier Team Lead
Dollar Tree
Longmont, Colorado
03.2018 - 07.2019
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Bowling and Arcade Host
The Wild Game
Longmont, Colorado
08.2016 - 02.2018
- Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment.
- Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Assisted with ticket redemption and provided prize selection to customers.
- Reported game malfunction to maintenance department for resolution to decrease machine downtime.
- Assisted in marketing efforts by hanging posters and advertisements to inform community of recreational opportunities.
- Minimized theft by maintaining secure cash and other forms of payment control throughout arcade.
Drive Thru, Cash Register Associate
Culvers
Longmont, Colorado
06.2015 - 08.2016
- Balanced cash drawer at beginning and close of shift.
- Resolved problems with orders quickly and offered refund or replacement.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
Education
High School Diploma -
St. Vrain Global Online Academy
Longmont, CO01.2018
Skills
- Upselling Products and Services
- Verbal and Written Communication
- Customer Account Management
- De-escalation Techniques
- Understanding Customer Needs
- Creative Problem Solving
- Issue and Complaint Resolution
- Needs Determination
- Caregiver Relations
- Decision Making
- Team Building
- Honesty and Integrity
- Eager to learn
Languages
Spanish
Native or Bilingual
Certification
Certified Nursing Assistant
CPR
Timeline
Dental Assistant
Whole Family Dentistry
08.2022 - Current
Customer Experience Associate
Robinhood
10.2021 - Current
Account Manager
Labor Max Staffing Agency
03.2020 - 11.2020
Nursing Assistant
Sava Senior Care
08.2019 - 08.2021
Cashier Team Lead
Dollar Tree
03.2018 - 07.2019
Bowling and Arcade Host
The Wild Game
08.2016 - 02.2018
Drive Thru, Cash Register Associate
Culvers
06.2015 - 08.2016
High School Diploma -
St. Vrain Global Online Academy