Performance-driven Vice President with 10 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
9
9
years of professional experience
Work History
Youth Market Vice President
American Heart Association, AHA
04.2017 - 06.2023
Demonstrated proficient leadership skills to motivate employees and build competent teams.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Clarified roles, responsibilities and expectations of staff.
Collaborated with senior management to develop strategic initiatives and long term goals.
Identified and resolved issues between employees, promoting better collaboration and mutual respect.
Monitored industry trends, keeping current on latest changes and competition in industry.
Evaluated product development strategies and prepared alternative approaches to goal achievement.
Used market insights to capitalize on key business opportunities for new advantageous partnerships.
Monitored key business risks and established risk management procedures.
Initiated strategy to drive company growth and increase revenue yearly.
Youth Market Manager
American Heart Association, AHA
05.2017 - 04.2018
Achieved sales goals and service targets by cultivating and securing new customer relationships and cultivating established relationships.
Coached team members in effective selling strategies and closing techniques.
Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
Maximized customer satisfaction by effectively coordinating service for over 1000 volunteers.
Made strategic and successful decisions by documenting and tracking sales activities with Luminate, Sales Force, and, Tableau, & Dynamics
Youth Market Director
American Heart Association, AHA
04.2014 - 05.2017
Developed deep understanding of volunteer's, priorities and pain points to deliver customized service.
Built diverse pipeline of volunteers to exceed recruitment quota targets.
Created customer loyalty programs to increase repeat business.
Qualified leads by scheduling introductory discovery meetings and calls.
Collaborated with sales, marketing and other internal teams to meet shared goals.
Built relationships with volunteers and community to establish long-term relationships.
Resolved problems with volunteers to maintain relationships and increase return volunteer base.
Education
Bachelor of Arts - Communications
Ouachita Baptist University
Arkadelphia, AR
Skills
Microsoft Office
Microsoft Dynamics
Microsoft SharePoint
Blackbaud
Project Oversight
Public Speaking
Relationship and Team-Building
Strategic Planning
Sales and Marketing Leadership
Staff Training
Recruiting and Hiring
Budget Oversight
Business Growth and Marketing Strategies
Timeline
Youth Market Manager
American Heart Association, AHA
05.2017 - 04.2018
Youth Market Vice President
American Heart Association, AHA
04.2017 - 06.2023
Youth Market Director
American Heart Association, AHA
04.2014 - 05.2017
Bachelor of Arts - Communications
Ouachita Baptist University
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