Julija Kukoleca
Munster,IN
Summary
Accomplished Sr. Retail Performance and Sales Operations Leader with a proven track record at Neiman Marcus, driving profitability and operational productivity through process improvements and strategic expense management. Expert in motivating teams and influencing others. Specializes in coaching abilities and operations management, ensuring efficient resource utilization and maximizing sales.
Overview
21
21
years of professional experience
Work History
Sr. Retail Performance and Sales Operations Leader
Neiman Marcus
10.2020 - Current
- Strategically identified opportunities to drive profitability through expense management. Coached and develop store leaders to embrace same vision and drive towards the same goal.
- Effectively drove operational productivity through process efficiencies and continues improvement .
- Successfully managed resources and operational performances to effectively and efficiently support and maximize sales and bottom line profitability in multiple locations.
- Established,monitored and analyzed key operational metrics to drive BOH team productivity and focus KPIs.
- Successfully led implementation of UKG policies ,procedures and disciplines to maximize productivity through staffing efficiency.
Sales Experience Manager
Neiman Marcus
08.2013 - 10.2020
- Responsible for the sales experience in multiple divisions ,facilitating partnerships across functions and driving multiple teams towards achieving goals.
- Successfully coached and developed strong teams by setting clear expectations and holding teams accountable. Coached 7 out of stores 10 top producers.
- Daily focused on customer service ,and store initiatives ,leading in many comities such as new accounts,e-receipts , all hearts..etc.
- Strategically identified opportunities to drive sales increase through teams performance and elevated events.
- Identified business opportunities to drive out of home base sales +30% by leveraging relationships through out the store.
Sr. Merchandising Manager
Macys
05.2011 - 08.2013
- Developed strong relationships with brand partners, ensuring timely deliveries and consistent product quality. Achieved 14% sales increase in overall ready to wear business.
- Forecasted demand accurately by utilizing historical sales data, allowing for efficient allocation of resources and inventory management.
- Oversaw visual, support ,pricing and merchandising teams ensuring brand consistency throughout all locations.
- Conducted regular competitor analysis to stay informed of industry trends and maintain a competitive edge in the market. Consistently delivering on regular price sell through goals.
- Led implementation of new fulfillment process consistently delivering 98% FTF rate.
Sr. Operations Manager
Lord and Taylor
12.2003 - 08.2013
- Effectively and efficiently supported and maximized sales and bottom line profitability through managing teams operational performance.
- Successfully managed to reduce stores expense's 8% by focusing on payroll expense's and hours utilization.
- Effectively coached team's through flexing resources,processes and behaviors to maximize operational efficiency and teams productivity.
- Initiated and implemented shortage strategies by division to successfully reduce shortage and drive profitability.
Education
MBA - Business Management
Electrotechnical University
Belgrade , Serbia 05.1998
Skills
- Motivating Teams
- Influencing Others
- Continuous improvements
- Coaching abilities
- Process Improvement
- Visionary Thinking
- Expense Control
- Goal-Oriented
- Training and mentoring
- Complex Problem-Solving
- Staff Management
- Operations Management
Timeline
Sr. Retail Performance and Sales Operations Leader
Neiman Marcus
10.2020 - Current
Sales Experience Manager
Neiman Marcus
08.2013 - 10.2020
Sr. Merchandising Manager
Macys
05.2011 - 08.2013
Sr. Operations Manager
Lord and Taylor
12.2003 - 08.2013
MBA - Business Management
Electrotechnical University
Similar Profiles
Julia GetteJulia Gette
Retail Preformance/Sales Operations Manager at Neiman MarcusRetail Preformance/Sales Operations Manager at Neiman Marcus
Tonia HollowayTonia Holloway
Lead Customer Care Associate at Neiman Marcus DirectLead Customer Care Associate at Neiman Marcus Direct
Maja Maya RadicaninMaja Maya Radicanin
Sales Manager, Precious Jewelry, Designer Handbags & Personal Stylist Program at Neiman MarcusSales Manager, Precious Jewelry, Designer Handbags & Personal Stylist Program at Neiman Marcus
Mischel BabiMischel Babi
Customer Care Representative at Neiman Marcus GroupCustomer Care Representative at Neiman Marcus Group
Autumn CottonAutumn Cotton
Dispatcher at Dart EntitiesDispatcher at Dart Entities