Summary
Overview
Work History
Education
Skills
Timeline
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Julijana Erkapic

Summary

Hardworking and reliable, focusing on going above and beyond to support the team and serve customers and communities. Trained in Customer Service and offering top-notch organizational and responsibility abilities. Capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals.

Overview

3
3
years of professional experience

Work History

Shift Leader

Dp Dough
10.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Cashier

Fox's Pizza & Irish Pub Orland Park
07.2021 - 08.2023
  • Trained team members to work as cashiers in accordance with company policies and procedures
  • Processed new orders quickly and accurately, completing [Number]+ daily transactions
  • Helped customers by answering their questions and completing their requests
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds
  • Greeted customers with a smile and offered prompt and dedicated assistance.

Seasonal Field Operator

South Cook County Mosquito: Abatement District
05.2022 - 06.2023
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
  • Went out into neighborhoods, farms, marshes, swamps, etc
  • To treat high population levels of mosquitoes
  • Worked with county pesticides and other chemicals that I had training to do so
  • Would submit daily worksheets, and logs to maintain every source up to date
  • Stocked work trucks with all the heavy-lifting equipment.

Cashier

Heine's McCarthy's Of Orland Park
02.2021 - 07.2021
  • Trained
  • Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
  • Assisted customers in managing large purchases by collecting items from shelves and storage locations
  • Credit cards, checks, gift cards, and coupons were all processed by me
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.

Education

Bachelor of Science - Psychology

Western Michigan University
01.2026

High School -

Carl Sandburg High School
01.2022

Skills

  • Customer direction
  • Cash drawer balancing
  • Shelf-cleaning
  • Coupons and gift cards
  • Excellent verbal communication
  • Heavy lifting
  • Customer service
  • Cleaning and sanitizing
  • Store merchandise handling
  • Refunds and exchanges
  • Order taking
  • Point-of-sale system operation
  • Staff training

Timeline

Shift Leader

Dp Dough
10.2023 - Current

Seasonal Field Operator

South Cook County Mosquito: Abatement District
05.2022 - 06.2023

Cashier

Fox's Pizza & Irish Pub Orland Park
07.2021 - 08.2023

Cashier

Heine's McCarthy's Of Orland Park
02.2021 - 07.2021

Bachelor of Science - Psychology

Western Michigan University

High School -

Carl Sandburg High School

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Julijana Erkapic