Summary
Overview
Work History
Education
Skills
Timeline
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SIERRA-LEONE JAMES

Douglasville,US

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

4
4
years of professional experience

Work History

Shift Leader

Papa John's Pizza
Douglasville, GA
02.2023 - 08.2025
  • Provided exceptional customer service, and maintained a positive attitude throughout the shift.
  • Documented product inventory to keep track of how much product was used that day.
  • Supervised team members to ensure efficient store operations during shifts.
  • Trained new employees on pizza preparation and customer service standards.
  • Maintained a clean work environment., to provide employees with a organized work space, and costumers an inviting experience

Team Member

Sonic Drive-In
Douglasville, US
01.2023 - 08.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety
  • Dismantled boxes and cartons and disposed of the trash in proper cardboard bins
  • Conducted payment transactions with costumers
  • Maintained welcoming interactions with costumer's
  • Worked with crew in order to get order out at a timely manner

Costumer service

Lowe's Home Improvement
Douglasville, US
01.2022 - 11.2022
  • In this role, I was responsible for assisting customers over the phone and in person. Dealing with customers' queries about pricing, product availability, refunds, and even ordering out-of-stock items for the customers' convenience.
  • I listened and communicated with customers effectively, using my product and store policy knowledge to navigate each customer's questions.
  • Provided a friendly and inviting experience that left each customer feeling welcomed and heard.
  • Dealt with complaints without escalating the issue, and made sure to act within company policy to ensure the best results.

Education

High School -

Chapel Hill High School
Douglasville, GA
05.2023

Skills

  • Computer literate
  • Customer direction
  • Excellent verbal communication
  • Customer service
  • Strong writing skills
  • Advertising

Timeline

Shift Leader

Papa John's Pizza
02.2023 - 08.2025

Team Member

Sonic Drive-In
01.2023 - 08.2023

Costumer service

Lowe's Home Improvement
01.2022 - 11.2022

High School -

Chapel Hill High School

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