Bianca Facey
Douglasville,GA
Summary
Dynamic customer service professional with a strong work ethic and integrity, honed at frontier Airlines. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in operating point-of-sale systems and maintaining a clean environment, ensuring a positive shopping experience. Committed to fostering loyalty and trust through exceptional service.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
2026
2026
years of professional experience
Work History
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
- Operated cash register, handling transactions efficiently and accurately.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Processed returns and exchanges, adhering to store policies and procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bus Operator
MARTA
07.2025 - Current
- Operated buses efficiently, ensuring safe transit for passengers across designated routes.
- Conducted pre-trip inspections to verify vehicle safety and compliance with regulations.
- Assisted passengers with inquiries, providing timely information on routes and schedules.
- Maintained accurate records of passenger counts and service delays for operational reporting.
- Participated in training sessions, improving knowledge of bus operation standards and policies.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Maintained full understanding of local roads and traffic patterns.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
Truck Driver
Standard Trucking Llc
Douglasville, GA
11.2022 - Current
- Operated commercial vehicles safely over long distances, adhering to all traffic regulations.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance.
- Managed delivery schedules efficiently, optimizing routes for timely arrivals.
- Maintained accurate logbooks documenting hours of service and cargo information.
- Assisted in loading and unloading freight, ensuring proper handling of goods.
- Provided exceptional customer service during deliveries, fostering positive client relationships.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
Truck Dispatcher
Standard Trucking Llc
Douglasville, GA
11.2022 - Current
- Coordinated daily dispatch operations to optimize route efficiency and minimize delays.
- Communicated effectively with drivers to provide real-time updates and resolve issues promptly.
- Managed scheduling of shipments, ensuring timely pickups and deliveries across assigned routes.
- Maintained accurate records of dispatch logs and vehicle tracking systems for operational transparency.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Flight Attendant
Frontier Airlines
11.2023 - 01.2025
- Delivered exceptional customer service and ensured passenger safety throughout flights.
- Conducted pre-flight safety checks and demonstrated emergency procedures to passengers.
- Assisted passengers with boarding, luggage, and in-flight needs to enhance travel experience.
- Collaborated with crew members to manage cabin operations efficiently during flights.
- Responded promptly to passenger inquiries and resolved issues to maintain satisfaction levels.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
Customer Service Associate
Walgreens
Douglasville, GA
11.2020 - 05.2022
- Assisted customers with product inquiries and problem resolution to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems to ensure efficient service delivery.
- Maintained cleanliness and organization of sales floor to create inviting shopping environment.
- Collaborated with team members to manage inventory levels, ensuring stock availability for customers.
- Trained new associates on customer service protocols and store procedures for improved efficiency.
- Handled customer complaints empathetically, providing solutions to foster loyalty and trust.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with product team to communicate customer feedback, leading to improved product offerings.
Education
High School Diploma -
Alexander High School
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- People skills
- Teamwork skills
- Problem-solving abilities
- Learning/adoptability skills
- Computer literate
- Oral and written communication skills
Timeline
Bus Operator
MARTA
07.2025 - Current
Flight Attendant
Frontier Airlines
11.2023 - 01.2025
Truck Driver
Standard Trucking Llc
11.2022 - Current
Truck Dispatcher
Standard Trucking Llc
11.2022 - Current
Customer Service Associate
Walgreens
11.2020 - 05.2022
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
High School Diploma -
Alexander High School