Julián Arroyo Solís
Alajuela
Summary
Dedicated with a strong ability to quickly learn and thrive in new environments. Committed to delivering excellence and continuously improving in all areas, utilizing knowledge to identify optimal solutions for complex challenges. Effective time management skills to meet deadlines and enhance productivity
Overview
3
3
years of professional experience
Work History
Senior Collections Associate B2B
CMA CGM
11.2024 - Current
- Supported a team of 10, providing complex issue analysis and account reviews while managing a portfolio of high-priority Global Elite accounts. Prioritized critical tasks and requests from Management or GHO, ensuring alignment with business objectives.
- Addressed inquiries from junior collectors regarding tool functionality, statement creation, product concerns, KPIs, and facilitated the onboarding of new hires.
- Skilled in interdepartmental collaboration to recover outstanding balances from top offenders, generating detailed statements in Excel and ensuring alignment of external and internal data.
Collections Associate B2B
CMA CGM
05.2023 - 11.2024
- Managed a diverse portfolio of high-value Global Elite Accounts, optimizing collections using GetPaid and JDE Oracle. Produced detailed account statements and aging reports in Excel, while coordinating across departments to navigate complex processes.
- Successfully recovered past-due balances from high-risk accounts and supported with escalations, team queries, and portfolio analysis.
- Led refresher training sessions and provided technical support on tools and MS Excel to enhance team performance.
Collections Agent
Bill Gosling Outsourcing
07.2022 - 05.2023
- Managed email communications concerning loans, outstanding debts, late payments, overdue amounts, charged-off loans, debit cards, and savings accounts. Provided comprehensive assistance to customers, addressing inquiries related to their products, managing payments, updating profile information, and issuing account statements.
Education
Industrial engineering -
Universidad Latina
Heredia05-2028
Skills
- Manage SalesForce and GetPaid (FIS)
- English Certified (TOEIC)
- High-volume data analysis
- Microsoft Office experience
- ORACLE experience
Timeline
Senior Collections Associate B2B
CMA CGM
11.2024 - Current
Collections Associate B2B
CMA CGM
05.2023 - 11.2024
Collections Agent
Bill Gosling Outsourcing
07.2022 - 05.2023
Industrial engineering -
Universidad Latina
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