JULIÁN DEL OLMO
Boston,MA
Summary
Bilingual (English-Spanish) customer service professional with 10 years of experience in the U.S. and 15+ years in Mexico across customer service, account management, and contracts. Strong background in client support, event coordination, and problem resolution.
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
30
30
years of professional experience
Work History
Clubhouse Lead / Customer Service & Events
Hemlock Grill Restaurant
Boston, MA
04.2024 - Current
- Robert T. Lynch Golf Course | Boston(Seasonal)
- Seasonal role (closed during winter); managed front-of-house operations, served as main contact for guests and members, and coordinated private events and reservations.
Senior Server and Events
Big Night Entertainment Group
Boston, MA
01.2014 - Current
- Empire, Guy's Kitchen & Bar, Guy's Tequila Cocina, Red Lantern, Scorpion Bar, Grace by Nia | Boston, MA
- (Occasional)
- Provided high-level customer service and event support across multiple venues; frequently requested for events due to reliability and experience
Verification & Contracts Officer (VLO)
The Fives Hotels
Playa del Carmen, Mexico
01.2012 - 01.2014
- Contract verification, customer explanation of terms, payment processing, and coordination with sales and operations teams
Account Executive Representative
AXA
Mexico City, Mexico
01.2009 - 01.2012
- Managed corporate client accounts and coordinated service delivery
Reservations & Operations Agent
United Airlines
Mexico City, Mexico
01.2008 - 01.2009
- Flight reservations, fare calculations, and customer support
Account Executive
RCI
Mexico City, Mexico
01.2003 - 01.2007
- RCI (:-): Resort account management, training, and member services support
Trams Specialist
Sabre
Mexico City, Mexico
01.2000 - 01.2001
- Travel systems implementation and user training
Airport Operations Agent
American Airlines
Mexico City, Mexico
01.1996 - 01.1999
- Passenger assistance, ticketing, and flight operations support
Education
Bachelor's Degree - Marketing
Universidad Tecnológica De México
MexicoSkills
- Customer Service
- Client Services
- Account Support
- Conflict Resolution
- Event Coordination
- Operations Support
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Sabre FastRes
- Apollo/Galileo(Airline Reservations)
- Course Title
LANGUAGES
English Proficient
Spanish Native
Interests
Squash Sport and biking
Timeline
Clubhouse Lead / Customer Service & Events
Hemlock Grill Restaurant
04.2024 - Current
Senior Server and Events
Big Night Entertainment Group
01.2014 - Current
Verification & Contracts Officer (VLO)
The Fives Hotels
01.2012 - 01.2014
Account Executive Representative
AXA
01.2009 - 01.2012
Reservations & Operations Agent
United Airlines
01.2008 - 01.2009
Account Executive
RCI
01.2003 - 01.2007
Trams Specialist
Sabre
01.2000 - 01.2001
Airport Operations Agent
American Airlines
01.1996 - 01.1999
Bachelor's Degree - Marketing
Universidad Tecnológica De México