Julinkscia Walkins
Miramar,FL
Summary
My main objective is to obtain a position where I can utilize my customer service, leadership and analytical problem-solving talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Selling and Support Captain
Macys Department Store
Pembroke Pines, FL
05.2024 - Current
- Analyzed sales data through power bi and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 40 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Handled cash register, returns, and refunds.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficulty.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Cosmetic Counter Manager
Macys Department Store
Miramar, FL
12.2022 - 05.2024
- Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
- Implemented visual merchandising standards, resulting in an attractive and organized cosmetic counter display.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Conducted regular performance reviews for staff members, identifying areas for improvement and implementing appropriate coaching strategies.
- Achieved sales goals through effective communication and demonstration of products.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
MAC Specialist
Ulta beauty and MAC Cosmetics
10.2021 - 12.2022
- Scheduling appointments using Bella system.
- Conducting personalized, professional caliber makeup demonstrations, applications, and lessons.
- Sharing product knowledge, makeup application techniques, information on makeup trends.
- Maintaining/updating an active clientele portfolio, Meeting/exceeding individual sales targets.
- Participating in promotions and marketing initiatives.
- Maintaining the work environment by cleaning displayer units, tools, testers throughout the day and cleaning/replacing broken or damaged products
- , Assisting in various inventory management tasks (stocking, restocking, rotating stock, etc.
Receptionist/Client Services
Jackson Hewitt
Miami, FL
11.2019 - 05.2021
- Greet customers in a warm and friendly manner, and answer any questions visitors have,
- Sign Customers in and out, Scheduling/Managing Appointments,
- Answer and direct phone calls in a polite and friendly manner.
- Maintain reception area and all common areas in a clean and tidy manner at all times.
- Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer.
- Keep detailed and accurate records of visitor requests and of calls received,
- Receive deliveries; sort and distribute incoming mail.
Education
Associates Of Science In Biology - Biology
BETHUNE COOKMAN-UNIVERSITY
Daytona Beach, FL05.2016
High School Diploma -
NORTH MIAMI BEACH SENIOR HIGH
06.2012
Skills
- Microsoft office, Excel, Powerpoint (10 years)
- Performance Evaluations
- Staff Training and Development
- Project Management
- Schedule Preparation
- Product Management
- Hiring and Training
- Scheduling and Coordinating
- Goal Setting
- Cash Handling
- Customer service (10 years)
- Computer skills (10 years)
- Guest Services
- Quality Assurance
- Communication Skills
- Organizational Skills
- Inventory Control
- Sales management
Certification
- Essential Telephone Skills
- Business Friendly Customer Service
- Telephone Doctor customer service certificate training
Timeline
Selling and Support Captain
Macys Department Store
05.2024 - Current
Cosmetic Counter Manager
Macys Department Store
12.2022 - 05.2024
MAC Specialist
Ulta beauty and MAC Cosmetics
10.2021 - 12.2022
Receptionist/Client Services
Jackson Hewitt
11.2019 - 05.2021
Associates Of Science In Biology - Biology
BETHUNE COOKMAN-UNIVERSITY
High School Diploma -
NORTH MIAMI BEACH SENIOR HIGH