Julio Alberto Roman Santos
Bronx,NY
Summary
Reliable and personable Rideshare Driver with 10 years delivering customers safely and on-time to requested destinations. Tireless people person with innate navigational sense even when GPS falters. Disciplined time manager offering stress-free, safe rides. Safety-conscious Shuttle Driver transporting clients and delivering outstanding service. Punctual and reliable employee with strong knowledge of local area to pick up and drop off clientele within anticipated timeframes. Calm and pleasant with great interpersonal communication and route planning skills. Hardworking and reliable Assistant Manager focused on going above and beyond to support team and serve customers. Trained in management and offering top-notch Customer Service abilities.
Overview
12
12
years of professional experience
Work History
UBER PARTNER
Uber
Bronx, NY
09.2022 - Current
- Communicated with passengers if customers wished to talk and kept quiet if customers preferred silence
- Transported passengers to requested destination safely and on-time
- Tracked driving activities on spreadsheets and managed GPS routes via expert smartphone
- Delivered essential products, including groceries and medical supplies upon request by customers
- Inspected vehicle and tested brakes, horns and wipers daily
- Cleaned and maintained vehicle meticulously and offered inviting and well-functioning car.
ASSISTANT STORE MANAGER
Foodtown Supermarket
Bronx, NY
03.2013 - 12.2024
- Addressed customer service issues with detailed and timely responses to escalated complaints
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
- Evaluated employee skills, built staff teams and executed performance reviews
- Analyzed store reports to evaluate performance, increase sales and reduce controllable expenses.
PRIME ASSOCIATE
Amazon
Bronx, NY
03.2020 - 05.2022
- Loaded and unloaded vehicle, delivered packages to customers' doors and collected payments upon delivery
- Tracked and maintained records for mileage, fuel usage and delivery instructions
- Kept driver license and other required documents in vehicle when driving
- Scanned confirmation of delivery to recipient client
- Handled bagged products with care and delivered in good condition to customers' locations
- Conducted routine safety check on vehicles prior to use.
Chef
Restaurant Brands
New York, NY
02.2018 - 01.2020
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
Electrician Helper
Electrical Department
New York, NY
10.2016 - 08.2018
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
- Enhanced electrical system safety by assisting in the installation and maintenance of wiring, conduits, and fixtures.
- Tested electrical systems and continuity of circuits in electrical wiring, equipment and fixtures using various testing devices.
- Aided senior electricians in troubleshooting complex electrical issues using diagnostic tools such as multimeters or clamp meters.
Cleaning Team Leader
Cleaning Exec Cleaning Services
New York, NY
08.2016 - 12.2016
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
- Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
- Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
- Facilitated cross-training opportunities among team members, promoting versatility in skillsets and improving overall capabilities of the group.
Education
HIGH SCHOOL DIPLOMA -
Liceo Patricia Sarubi
Distrito Educativo, Dominican RepublicSkills
- Hospitable
- Safe driving
- Navigational tools
- Communication
- Directional sense
- Helpful
- Time management
- Behavior management
- Maintain passenger safety
- Follow routes
- Passenger safety management
- Vehicle maintenance
Timeline
UBER PARTNER
Uber
09.2022 - Current
PRIME ASSOCIATE
Amazon
03.2020 - 05.2022
Chef
Restaurant Brands
02.2018 - 01.2020
Electrician Helper
Electrical Department
10.2016 - 08.2018
Cleaning Team Leader
Cleaning Exec Cleaning Services
08.2016 - 12.2016
ASSISTANT STORE MANAGER
Foodtown Supermarket
03.2013 - 12.2024
HIGH SCHOOL DIPLOMA -
Liceo Patricia Sarubi