Julio Avila
Lehigh Acres,FL
Summary
Detail-oriented operations leader known for effective problem-solving and resource optimization. Successfully improved workflow and team dynamics to achieve operational excellence and enhanced customer experiences.
Dedicated professional with a strong commitment to customer service and operational efficiency. Proven ability to enhance team performance through effective training and process improvements.
Professional leader prepared for this role with focus on maintaining operational excellence and customer satisfaction. Proven ability to drive team performance and adapt to changing demands, ensuring consistent and reliable results. Expertise in conflict resolution and team collaboration, characterized by proactive and reliable approach.
Diligent with background in managing daily operations and ensuring seamless customer experiences. Successfully led teams to achieve operational goals, resolving conflicts and maintaining high standards of service. Demonstrated strong leadership and problem-solving skills while fostering collaborative work environment.
Overview
8
8
years of professional experience
Work History
Manager on Duty
College Hunks Hauling Junk & Moving
Fort Myers, FL
07.2022 - 11.2025
- Led daily operations to ensure efficient workflow and optimal team performance.
- Trained and mentored new staff on company policies and best practices.
- Managed customer interactions to enhance satisfaction and resolve issues promptly.
- Implemented process improvements that increased operational efficiency across teams.
- Oversaw scheduling and resource allocation to meet project demands effectively.
- Coordinated logistics for moving services, ensuring timely execution of tasks.
- Monitored inventory levels and maintained equipment for operational readiness.
- Conducted performance evaluations to support employee development initiatives.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Managed high-volume inbound calls, ensuring exceptional customer service and satisfaction.
Produce Clerk
Publix
Lehigh Acres, FL
08.2021 - 07.2022
- Managed inventory levels, ensuring freshness and quality of produce.
- Assisted customers with product selection, enhancing shopping experience.
- Organized displays to promote seasonal items, increasing visibility and sales.
- Monitored stock rotation procedures to minimize waste and maintain freshness.
Footwear Associate
Bass Pro Shops
Fort Myers, FL
01.2021 - 05.2021
- Assisted customers in selecting footwear based on needs and preferences.
- Maintained organized stockroom and ensured accurate inventory levels.
- Demonstrated product features and benefits to enhance customer experience.
- Trained new associates on footwear department procedures and policies.
Assembler
Walmart
Fort Myers, FL
06.2019 - 09.2020
- Assembled components accurately to meet production schedules and quality standards.
- Operated machinery and tools efficiently, ensuring optimal workflow in assembly line processes.
- Collaborated with team members to troubleshoot issues and maintain seamless operations.
- Conducted quality control inspections to identify defects and ensure product compliance.
- Maintained organized workstations to support efficient assembly operations and safety compliance.
Stock Room Associate
Walmart
Fort Myers, FL
06.2017 - 06.2018
- Assisted in receiving and organizing inventory to maintain stock room efficiency.
- Operated warehouse equipment to facilitate safe and efficient movement of merchandise.
- Maintained accurate records of inventory levels and product locations.
- Collaborated with team members to streamline stock replenishment processes.
- Supported management in conducting regular audits to ensure inventory accuracy.
- Participated in training sessions on safety protocols and operational procedures.
Education
High School Diploma -
City of Palms High School
Fort Myers, FL06.2015
Skills
- Customer service commitment
- Sales and marketing strategy
- Employee training
- Effective scheduling skills
- Policy enforcement
- Staff management
- Training and mentoring
- Inventory oversight
- Operations management
- Attention to detail
- Team building
- Safety protocols
- Coaching and mentoring
- Team leadership
- Schedule management
- Problem-solving
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Manager on Duty
College Hunks Hauling Junk & Moving
07.2022 - 11.2025
Produce Clerk
Publix
08.2021 - 07.2022
Footwear Associate
Bass Pro Shops
01.2021 - 05.2021
Assembler
Walmart
06.2019 - 09.2020
Stock Room Associate
Walmart
06.2017 - 06.2018
High School Diploma -
City of Palms High School