julio Bozzo
Miami,FL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Smoothie King
Miami, FL
03.2021 - Current
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with industry regulations and company policies.
- Provided leadership during times of organizational change or crisis situations.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Analyzed current staffing levels, production demands, and customer needs to develop staffing plans.
- Tracked employee overtime hours and adjusted schedules accordingly.
- Created and distributed employee work schedules in accordance with labor laws.
- Recorded discrepancies and damages to inventory and reported findings to supervisor.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Assisted with inventory management and restocking supplies as needed.
- Ensured that all foods were prepared according to health department regulations.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Maintained professional demeanor during interactions with customers and co-workers.
- Monitored inventory to keep adequate stock of food items and supplies.
Team Member
McDonald's
Miami, FL
03.2018 - 11.2018
- Received, processed, and stocked merchandise in accordance with store policies.
- Participated in training sessions for new employees when needed.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Provided customer service support to ensure satisfaction.
- Answered phone calls regarding inquiries about products or services.
- Identified opportunities for process improvements within the department.
- Greeted customers upon entering the store with friendly demeanor.
Education
High School Diploma -
Miami Killin High School
Miami, FL05-2017
Skills
- Customer service
- Inventory management
- Staff scheduling
- Team leadership
- Decision-making
- Shift scheduling
- Staff management
Certification
Food and safety certified
Languages
English
Native/ Bilingual
Timeline
Manager
Smoothie King
03.2021 - Current
Team Member
McDonald's
03.2018 - 11.2018
High School Diploma -
Miami Killin High School