Julio Calderon
Abilene,TX
Summary
Trustworthy and dedicated Customer Relations and Trainer with 6 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
8
8
years of professional experience
Work History
Cashier/Customer Service Associate
Walmart
Norman, OK
10.2019 - 11.2021
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Corporate Trainer
Chic-Fil-A
Abilene, TX
07.2017 - 06.2019
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Collected information about company objectives and employee deficiencies in order to assess training needs.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Maintained records on attendance and participation.
- Developed and responded to incoming and outgoing correspondence.
- Collaborated with management to identify company training needs and scheduling.
- Developed training programs to meet company objectives.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
Shift Leader
Chic-Fil-A
Norman, OK
06.2017 - 06.2019
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Shift Leader
Chick-fil-A
Abilene, TX
06.2015 - 06.2017
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
Education
Bachelor of Arts - Psychology
University of Oklahoma
Norman, OK12.2021
High School Diploma -
Cooper High School
Abilene, TX05.2015
Skills
- Product Scanning
- Staff Supervision
- Employee Training
- Cash Register Operations
- Problem Solving
- Payment Processing
- Customer Relations
- Credits and Refunds
- Policies and Procedures
- Cooperative Attitude
- Detail-Oriented
- Cash Handling
- Honest and Ethical
- Point of Sale Software
- Team Leadership
- Adaptable and Flexible
- Goal Setting and Achievement
- Team Collaboration
- Creative Thinking
Additional Information
AFROTC 08/2017-01/2019
AFROTC Arnold Air 08/2018-01/2019
Arnold Air Society
Timeline
Cashier/Customer Service Associate
Walmart
10.2019 - 11.2021
Corporate Trainer
Chic-Fil-A
07.2017 - 06.2019
Shift Leader
Chic-Fil-A
06.2017 - 06.2019
Shift Leader
Chick-fil-A
06.2015 - 06.2017
Bachelor of Arts - Psychology
University of Oklahoma
High School Diploma -
Cooper High School