Julio Cardona
Katy,TX
Summary
Dynamic and organized Customer Service Professional with over 21 years of experience in delivering exceptional service and resolving complex customer issues efficiently. Possesses outstanding problem-solving skills and a proven track record of achieving high-quality standards through strong leadership. Adept at fostering positive client relationships and driving customer satisfaction in fast-paced environments. Committed to contributing expertise to a forward-thinking organization that values ambition and career growth.
Overview
25
25
years of professional experience
Work History
Operations Manager
Get Fresh Produce
04.2025 - Current
- Streamlined operations by implementing process improvements to enhance efficiency and reduce downtime.
- Developed and executed operational strategies that aligned with organizational goals and improved overall performance.
- Led cross-functional teams to identify inefficiencies, driving initiatives that enhanced productivity across departments.
- Established key performance indicators to monitor operations and ensure alignment with company objectives.
Transportation Manager
Get Fresh Produce
08.2021 - 04.2025
- Provide day to day oversight within the Transportation Department by ensuring compliance and resolving driver and equipment issues.
- Actively manage fleet performance including safety, customer service, disciplinary actions, including ride-a-longs for coaching and training
- Schedule day to day duties related to time off, weekly hours verification, payroll and fill-in route delivery for vacations, call-offs, emergency shipments as needed
- Closely work with Dispatch operations personnel and participate in the hiring of Drivers: interviews, road tests, paperwork
- Work with Safety Director to maintain and manage DOT compliance including driver fitness, random drug screen programs
Installation Coordinator
Empire- Today
04.2017 - 07.2021
- Executed approved strategies and plans that resulted in goal attainment
- Managed daily operations, dealt with customers and collaborated with the management team to motivate growth
- Monitored progress against strategic objectives
- Penetrated new installation revenue streams through Change Order management while simultaneously complying to existing labor models and arrangements
- Provided feedback and coaching to the coworkers and clients
- Effectively communicated with warehouse staff, vendors, local state agencies and customers to schedule installations
Driver
Hall's Rental
06.2015 - 01.2017
- Drive company vehicle to various venues and deliver/set up rental equipment
- Assist with loading and unloading items from vehicles
- Accept payments for delivered items
- Adhere to assigned routes and follow time schedules
- Abide by all transportation laws and maintain a safe driving record
Route Supervisor
Mickey's Linen
12.2000 - 01.2017
- Monitor and follow up with daily route assignments to ensure customers are serviced according to company standards
- Schedule all necessary resources required to accomplish daily activities
- Coordinate daily operational needs with the management team
- Document problem fixes and provide instructions to routers should problems recur
- Foster strong professional relationships with each RSR and customers
- Maintain all major accounts and conduct department meetings
- Correctly calculate inventory and order appropriate supplies
- Cross-sell and sample all lines of service and ensure a profitable product mix
Education
High School Diploma -
Lincoln Park High School
Chicago, IL01.1997
Skills
- IT: Microsoft Office Suite
- Inventory Control
- Training and Mentoring
- Leadership Skills
- Strong Communication Skills
- Time Management
- Handling Massive Phone Calls
- Adaptability
- Relationship Management
- Organizational Skills
- Results-oriented
- Problem-solving Skills
- Strong Decision-making skills
- Interpersonal skills
- Multi-Department Teamwork
- Effective Workflow Management
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Get Fresh Produce
04.2025 - Current
Transportation Manager
Get Fresh Produce
08.2021 - 04.2025
Installation Coordinator
Empire- Today
04.2017 - 07.2021
Driver
Hall's Rental
06.2015 - 01.2017
Route Supervisor
Mickey's Linen
12.2000 - 01.2017
High School Diploma -
Lincoln Park High School