Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Julio Cesar Smith

Hialeah,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills

Overview

4
4
years of professional experience

Work History

Warehouse Lead

Suncripts OTC
Miami, FL
02.2024 - Current
  • Monitored incoming shipments for quality assurance purposes and organized storage areas accordingly.
  • Resolved any customer service issues related to orders picked up from the warehouse.
  • Investigated discrepancies in inventory counts in order to resolve any discrepancies quickly.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Led and complied with safety and wellbeing efforts on assigned shift.
  • Maintained inventory records with timely updates.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Used computer and company software to enter shipment and inventory records.

Customer Service Representative

Suncripts OTC
Miami, FL
11.2023 - 02.2024
  • Provided customer service by answering product and service related questions.
  • Established positive relationships with customers through effective communication techniques.
  • Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
  • Escalated unresolved issues to appropriate departments for further investigation.
  • Answered customer inquiries promptly and professionally.
  • Participated in training sessions designed to improve overall job performance.
  • Consistently met daily performance goals set by management team members.

Front End Supervisor

Ross Dress for Less
Hialeah, FL
11.2021 - 11.2023
  • Supervised the proper maintenance of all equipment used at the checkout area.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Processed returns and exchanges according to company policies.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.

Education

High School Diploma -

Hialeah Gardens Senior High School
Hialeah, FL
06-2023

EMT -

Miami Dade College
Miami, FL
06-2023

Paramedic -

Miami Dade College
Miami, FL
01-2026

Skills

  • Patient assessment
  • Team collaboration
  • Customer service
  • Safety compliance
  • Problem solving
  • Critical thinking
  • Effective communication
  • CPR certification
  • Team leadership
  • Data entry

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Warehouse Lead

Suncripts OTC
02.2024 - Current

Customer Service Representative

Suncripts OTC
11.2023 - 02.2024

Front End Supervisor

Ross Dress for Less
11.2021 - 11.2023

High School Diploma -

Hialeah Gardens Senior High School

EMT -

Miami Dade College

Paramedic -

Miami Dade College

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