Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Julio Cordon

Somerset,NJ

Summary

Adaptable IT professional with extensive experience in systems administration, enterprise SaaS platforms, and technical support. Skilled at managing infrastructure, streamlining processes, and collaborating with cross-functional teams to deliver secure, scalable solutions. Expertise in user administration, application integration, and troubleshooting across Google Workspace, Microsoft 365/Azure, and various business-critical systems. Recognized for building strong relationships, improving operational efficiency, and delivering measurable results.

Overview

26
26
years of professional experience

Work History

Systems Administrator

SHI International Corp.
04.2023 - Current
  • Manage and support enterprise SaaS applications to ensure reliable and secure operations.
  • Oversee and maintain the Google Workspace platform for SHI.com, managing licenses and user profiles, creating OUs and access rules, controlling service access, supporting user data transfers, and resolving access issues for on-site and remote users.
  • Manage DocuSign administration including user provisioning, access configuration, generating reports, and supporting integrations with iCIMS, Workday, and Sirion.
  • Conduct technology reviews for third-party applications to assess risk and ensure alignment with company security requirements.
  • Monitor servers, network resources, and system performance to maintain uptime and operational efficiency.
  • Partner with internal teams to implement improvements, troubleshoot escalated issues, and deliver timely solutions.
  • Oversee user access and security policies, ensuring smooth workflows, on-time delivery, and performing MFA resets.

Lead Integration Systems Engineer

SHI International Corp.
02.2022 - 04.2023
  • Directed a team of 6 System Engineers across 25+ customer projects weekly; ensured smooth workflows and on-time delivery to meet SLA expectations.
  • Assisted in hiring, onboarding, and training new team members.
  • Coordinated with internal teams and customers for successful deployments and issue resolution.
  • Created technical documentation for processes, training, and system operations.
  • Documented root causes and solutions for recurring issues to improve operational efficiency.

Owner - Home Inspector

JCD Home Inspections
11.2020 - 03.2023
  • Performed comprehensive home inspections including structural, mechanical, and environmental systems.
  • Delivered additional services such as sewer scopes, tank sweeps, radon testing, termite inspections, and drone roof evaluations.
  • Utilized customer relationship management (CRM) software for scheduling, invoicing, and report generation.
  • Maintained licensing requirements and completed continuing education for compliance.

Integration Systems Engineer

SHI International Corp.
04.2019 - 02.2022
  • Installed, configured, and maintained operating systems and system management tools including Microsoft Deployment Toolkit (MDT) for image creation and deployment.
  • Captured, applied, and created custom deployment images for customer environments.
  • Installed and maintained physical hardware in secure environments.
  • Verified image integrity and ensured systems met customer specifications.

Integration Center Technician

SHI International Corp.
08.2018 - 04.2019
  • Processed incoming work orders, prioritized by due dates, and coordinated with multiple teams.
  • Performed installation, maintenance, and troubleshooting of hardware and software.
  • Updated BIOS and imaged computers with customer-specific versions.

Shop Owner

RU Vaping
11.2014 - 11.2018
  • Hired and trained employees to follow safety protocols and deliver excellent customer service.
  • Managed daily store operations, including inventory, vendor relations, and POS system maintenance.
  • Handled conflict resolution and ensured compliance with regulations.

Franchise Owner

Stratus Building Solutions
12.2008 - 08.2014
  • Evaluated and onboarded new accounts based on client needs.
  • Supervised ongoing accounts to meet safety and cleanliness standards.
  • Developed standard operating procedures (SOPs) and trained staff to maintain service quality.
  • Managed supply inventory and ensured timely replenishment.

Voice Engineer

IDT Corporation
08.2000 - 07.2008
  • Installed and maintained Nortel & Sonus switches for domestic and international voice trunks.
  • Tested and activated circuits, configured SIP & H.323 carriers, and ensured call completion.
  • Resolved issues related to low Answer Seizure Ratios (ASR) and Average Length of Call (ALOC).
  • Provided technical guidance and training to new team members.

Level I Technician

MCI WorldCom
01.2000 - 08.2000
  • Opened, processed, and prioritized trouble tickets for DS1 and OC circuits.
  • Worked directly with field technicians to isolate and repair service issues.
  • Provided customers with proactive updates and detailed resolution reports.

Education

Associate of Applied Science - Telecommunications

DeVry University
North Brunswick, NJ
01-2000

Skills

  • Operating Systems: Windows Server, Windows 10/11, macOS
  • Applications & Software: Google Workspace, DocuSign, Adobe Sign, DocuWare, Kronos/UKG, Airtable, PayPal, Parallels, Microsoft 365, Azure Active Directory, Dynamics AX, Microsoft Deployment Toolkit, Visio, Tomcat
  • Hardware: Dell PowerEdge servers, desktops, laptops, network printers, smart devices, Nortel DMS 250/300, Sonus VoIP Softswitch, multiplexers
  • Strengths: Troubleshooting, Documentation, Communication, Adaptability, Team Collaboration
  • Languages: English & Spanish

Timeline

Systems Administrator

SHI International Corp.
04.2023 - Current

Lead Integration Systems Engineer

SHI International Corp.
02.2022 - 04.2023

Owner - Home Inspector

JCD Home Inspections
11.2020 - 03.2023

Integration Systems Engineer

SHI International Corp.
04.2019 - 02.2022

Integration Center Technician

SHI International Corp.
08.2018 - 04.2019

Shop Owner

RU Vaping
11.2014 - 11.2018

Franchise Owner

Stratus Building Solutions
12.2008 - 08.2014

Voice Engineer

IDT Corporation
08.2000 - 07.2008

Level I Technician

MCI WorldCom
01.2000 - 08.2000

Associate of Applied Science - Telecommunications

DeVry University

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Julio Cordon