To obtain a challenging position where I can utilize my managerial, analytical and interpersonal skills to their fullest potential.
Overview
37
37
years of professional experience
Work History
DSO (S.H.O.T./RELEASE)
Dallas County Detention Facility
06.2021 - Current
Direct supervision of multiple inmates in a control environment.
Submit reports on pod violations, inmate incidents.
Conduct pod inspections, and shakedowns.
Monitor inmate visitations, and escort detail.
DSO (Kays South Tower)
Dallas County Detention Facility (Lew Sterrett)
12.2016 - 06.2021
Direct supervision of multiple inmates in a control environment.
Submit reports on pod violations, inmate incidents.
Conduct pod inspections, and shakedowns.
Monitor inmate visitations, and escort detail.
JSO I (RDT-Start Program)
Dallas County Juvenile Detention Facility
12.2013 - 12.2016
Daily monitoring of juvenile residents.
Attend daily briefings on day to procedures & protocol
Documenting all activities, Infractions, Observations.
Conduct escort procedures during family visits, classroom, and legal appointments.
Administrative Aide/Case Clerk (Home Confinement)
Volunteers of America
05.2010 - 10.2013
Directly responsible for inputting and tracking client reports.
Implementing and maintaining BA/UA logs, and reporting any discrepancies
Compiling end of the month reports for the director.
Attending bi-weekly department meetings
Conducting random home and work visitations for clients that are on home Confinement.
Security Surveillance & Front Desk Receptionist
Whelan Security Service, Inc.
08.2008 - 02.2010
Daily patrol of two parking structures & one 21 story corporate office.
Daily log entries for packages, visitors and vendors.
Screening contractors & maintenance workers to assigned locations for daily work schedules.
Periodic checking of fire alarm & sprinkler systems.
Conducting fire drills and readiness assessment training for all tenants.
Monthly Security/Customer Service meeting & performance appraisals.
Assignment: Blue Cross Blue Shield of Texas (Richardson).
Customer Service Agent
Delta Airlines
08.2005 - 09.2007
Meet and greet incoming/outgoing passengers at assigned airport terminals.
Bag & labels all outgoing luggage in domestic, foreign and contract port ways.
Check in and rebook all assigned delayed flights. Assist any and all passengers that require assistance.
Attend daily flight briefings, performance seminars and take part in on going training sessions.
Close out workstation terminal at beginning/end of shift.
Escort passengers to designated locations and assist in passenger flight transfer.
Current Assignment: John F. Kennedy International Airport (DCI)
Maintenance Manager/Tenant Relations Coordinator
Goldfarb Properties/Harbor House
11.2003 - 09.2004
Coordinated and supervised a staff of 17 porters and superintendents with their daily, work assignments and routine landscaping of a 22 acre residential development.
Ordered, purchased and distribute supplies and materials. Processed all billing and payment inquiries. Conducted monthly meetings on issues regarding OSHA and OASIS inspections.
Distribution of monthly reports to department heads on maintenance reports, completion of contracts and ongoing long/short progressive assignments. Scheduling of appointments for technicians, plumber, and outside contractors.
Addressed the needs of all tenants on a daily basis.
Satellite Housekeeping Manager
Modern Facilities Services, Inc./Bronx Lebanon Hospital
02.2001 - 04.2003
Responsible for all overall operations to all contracted locations for satellites housekeeping. (This includes 17 ambulatory/psychiatric care practices, one rehab clinic, one special needs facility and two halfway houses.)
Established and maintained a positive relationship with hospital senior administration, employees, patients and visitors of Bronx Lebanon Center outpatient clinics located throughout the South and Central Bronx.
Prepared and implemented plans and procedures to meet/exceed regulatory standards. Assisted in successfully passing 16 NYDOH Article 28 State Surveys and the 2002 JCAHO re-accreditation survey.
Responsible for the review and preparation of payroll, staffing analysis and human resources functions for a department with over 27 full time 1199 union staff members.
Management of all administrative functions including all administrative staffs 8 in a 24/7 operation.
Conducted employee evaluations, employee/union tribunals and disciplinary proceedings.
Maintenance Manager/Tenant Relations Coordinator
Morrisania Associates/Two Trees Management
01.1997 - 02.2001
Coordinated and supervised a staff of 17 superintendents and porters with daily work schedules.
Conducted weekly meeting with both department heads and staff on going long/short term issues.
Oversee unit inspections for a 1500 unit complex over an eight-block radius. (Daily)
Assisted in eviction proceedings, move in/out inspection; lock outs and housing court sessions.
Purchased and distributed supplies, materials and equipment when needed. (Tracking)
Monitored all weekly payroll, overtime and petty cash disbursement to in house laborers and contractors.
Scheduling all repairs and documenting them Tenant Pro Software database.
Documenting and assigning repairs to supers and technicians.
Legal Clerk/Administrative Assistant
Freedman and Fish, Attorneys at Law
01.1995 - 01.1997
Opened, documented and processed all new and current client files.
Set up new client files and scheduled attorney/client conferences
Procurement of wills and estate trust documents
Processed and served all manner of legal documents
Attended signings and submission of legal documents to several court systems
Maintained office/legal supplies and ran the mailroom.
Mailroom Supervisor/Inquiry Processor
Venture Communications, Inc.
01.1993 - 01.1995
Directed communication with all department heads on P.I. inquiry card systems and responses.
Special handling of foreign accounts, Daily breakdown of P.I. cards processing, encoding invoices and billing statements.
Daily accounting ledger all incoming mail. High volume copying of legal contracts and documents.
Restocked supplies, the setting up of all office furniture, special event and upgrading computer equipment.
Shipping clerk/Stock Service/Hand Bag Dept.
Gucci America, Inc.
11.1991 - 09.1993
Directly responsible for coordinating and implementing inventory control procedures for Gucci handbag division.
Simultaneously conducting quality control inspection of incoming handbags and record the amount of usable/damaged merchandise.
Shipping, recording and inputting all merchandise that is purchased or is being transferred to other stores in the United State as well as international locations.
Coordinate VIP account deliveries, inventory profile and stocking all relevant departments with daily merchandise and coordinate all hand deliveries
Customer Service/Sales Representative
Paramount Computers, Inc.
07.1990 - 04.1991
Installation, servicing and maintenance of automatic teller machine modules (ATM)
Instruct all customers on proper money and card banking procedures.
Technical competence inputting of billing information and various tracking data.
Manufacturing ATM debit cards.
Documenting all customer complaint transactions and forwarding them to the appropriate banking institutions.
Assistant Store Manager
Tower Video, Inc.
12.1988 - 07.1990
Opening and closing the store
Daily inventory inspection of merchandise.
Scheduling daily assignments for shift employees.
Closing out cash registers and documenting all cash, credit and check purchases.
Responsible for daily balancing of cash receipt, accounts receivable and membership status quota.
Education
High School Diploma - Business Management/Human Resource
Release of Medical Information Specialists I at CIOX HEALTH, Health Information ManagmentRelease of Medical Information Specialists I at CIOX HEALTH, Health Information Managment