Julio Francisco
Immokalee,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
Work History
Customer Service Manager
SE Grocers
Immokalee, FL
09.2021 - 03.2024
- I have 3 years of customer service and experience with money handling and sales management
- Managed daily customer interactions to ensure satisfaction and resolve inquiries.
- Assisted in developing training materials for new employees on service standards.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Immokalee High School
Immokalee, FLSkills
- 3 years of customer service management
- 5 years of experience with money handling/bank deposits and etc
- Sales experience
- Team building
- Customer satisfaction
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Manager
SE Grocers
09.2021 - 03.2024
Immokalee High School