Hi, I’m
Brittany Martin
Thomasville,GA
Summary
Motivated and dedicated professional with authorization to work in the US for any employer. Equipped with the skills and qualifications necessary to excel in various roles. Committed to delivering exceptional results, bringing a proactive approach, adaptability, and a strong work ethic to every task. Proven track record of success and a passion for continuous learning. Eager to leverage expertise and make a valuable impact within an organization.
Overview
21
years of professional experience
1
Certification
Work History
Diversified Benefit Administrators
Customer Service Manager
04.2020 - Current
Job overview
- Started out as an assistant and worked my way up to customer service management.
Senior Life Insurance Company
Direct Sales Representative
03.2019 - 07.2019
Job overview
- Cold called people to sale life insurance.
ResCare (now: All Ways Caring)
Customer Service Supervisor
10.2018 - 03.2019
Job overview
- Made sure the patients were seen by there caregivers
- Coordinating new admissions
- Answer phones, speak with the clients about their problems.
ResCare (now: All Ways Caring)
Office Assistant/Receptionist
08.2018 - 10.2018
Job overview
- Answered phones and directed them to the right person
- Kept office clean, faxed, copied, and scanned what needed to be
- Kept up with appointments for the supervisors that had to go to see clients
- I got promoted to supervisor in October.
ResCare (now: All Ways Caring)
Home Health Care Aide
03.2018 - 08.2018
Job overview
- Went to patients home and took care of them
- I got promoted in August.
Jefferson county, Florida
Correctional Officer
05.2017 - 01.2018
Job overview
- Took care of Inmates
Tallahassee Memorial Healthcare
Surgical support technician
08.2016 - 04.2017
Job overview
- Helped position patients in surgery cleaned operating room
Aldi Warehouse
Order Selector
10.2014 - 12.2014
Job overview
- Collected food for grocery store orders
Oglethorpe County Jail
Jailer
01.2011 - 06.2011
Job overview
- Watching the inmates, took money for inmates accounts and for doing bonds and bails, and serving their meals.
The Vet at Blue Ridge
Receptionist
05.2006 - 05.2008
Job overview
- Scheduled appointments, answered phone calls, took payments from customers, Made reminder calls.
BI-LO
Cashier
11.2003 - 12.2005
Job overview
- Executed cash transactions quickly and accurately
- Greeted all customers
- Handled products and equipment in accordance with safety and sanitation guidelines
- Conducted price checks for cashiers and service clerks
- Checked out customers and bagged items quickly
Education
Athens Tech, Athens, GA
Phlebotomy
01.2016
Penn Foster High School, Scranton, PA
High school or equivalent
01.2006
Skills
- Customer Service
- Problem-Solving
- Exceptional telephone etiquette
- Staff Training
- Schedule Management
- Conflict Management
- Call Center Operations
- New Hire Training
- Documentation And Reporting
- Time Management (1 year)
- Management (3 years)
- Salesman (Less than 1 year)
- Cold Calling
- HIPAA (2 years)
- Computer Skills (6 years)
- Communications (5 years)
- Organizational Skills (5 years)
- Communication skills (10 years)
- Direct Sales
- Home Care
- Insurance Sales
- Law Enforcement
- Order Picking
- Leadership
- Customer-focused
- Microsoft Outlook, Word, and Excel
Certification
- Driver's License
- Life Insurance License, 02/01/19, 02/01/25, I'm licensed in Georgia and Florida. Renew every 2 years.
Languages
English
Native or Bilingual
Timeline
Customer Service Manager
Diversified Benefit Administrators
04.2020 - Current
Direct Sales Representative
Senior Life Insurance Company
03.2019 - 07.2019
Customer Service Supervisor
ResCare (now: All Ways Caring)
10.2018 - 03.2019
Office Assistant/Receptionist
ResCare (now: All Ways Caring)
08.2018 - 10.2018
Home Health Care Aide
ResCare (now: All Ways Caring)
03.2018 - 08.2018
Correctional Officer
Jefferson county, Florida
05.2017 - 01.2018
Surgical support technician
Tallahassee Memorial Healthcare
08.2016 - 04.2017
Order Selector
Aldi Warehouse
10.2014 - 12.2014
Jailer
Oglethorpe County Jail
01.2011 - 06.2011
Receptionist
The Vet at Blue Ridge
05.2006 - 05.2008
Cashier
BI-LO
11.2003 - 12.2005
Athens Tech
Phlebotomy
Penn Foster High School
High school or equivalent
- Driver's License
- Life Insurance License, 02/01/19, 02/01/25, I'm licensed in Georgia and Florida. Renew every 2 years.
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