Julio Gonzalez
restaurant and business management
Framingham,MA
Summary
Experienced restaurant leader with a strong record in operations management, cost control, and team development. Skilled in training staff, managing schedules, and driving guest satisfaction through efficient, high-quality service.
Overview
3
3
Languages
1
1
Certification
18
18
years of professional experience
Work History
General Manager of Food Service
North End Pizza
Wellesley, MA
03.2026 - 09.2026
- Coordinated daily restaurant operations to maintain service speed, order accuracy, and guest satisfaction.
- Managed crew schedules, staffing coverage, and shift assignments to support smooth business flow.
- Trained crew members on service expectations, kitchen workflows, and station readiness.
- Monitored food safety, cleanliness, and sanitation standards to align with McDonald's procedure.
- Oversaw inventory levels, product rotation, and supply ordering to reduce shortages and waste.
- Resolved guest concerns promptly to protect brand standards and improve dining experience.
- Reviewed labor, sales, and operational reports to support informed management decision-making.
Store Manager
Mcdonalds
Natick, MA
06.2008 - 11.2025
- Directed daily restaurant operations, ensuring consistent service, food safety, and quality standards.
- Supervised crew scheduling, staffing, and shift coverage to maintain smooth peak-hour execution.
- Trained crew and shift leaders on procedures, hospitality, and operational standards.
- Monitored inventory levels, ordering, and waste controls to support product availability.
- Resolved customer concerns quickly, protecting guest satisfaction and brand reputation.
- Managed cash handling, deposits, and register accuracy across front counter and drive-thru.
- Evaluated labor, sales, and service performance to improve operating efficiency.
- Coordinated maintenance, cleanliness, and equipment readiness to keep restaurant compliant and functional.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clients.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, and policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising the store's profile.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Education
High School Diploma -
Keefe Tech
Framingham, MA01-2001
Restaurant And Business Administration - Hotel, Motel, And Restaurant Management
Hamburger University
Chicago, ILSkills
- Operations management
- Cost control
- Inventory management
- Sales growth
- Scheduling and rostering
- Menu development
- Customer engagement
- Team leadership
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
i speak, English, spanish and portuggues
my first language is spanish but i speck english and portuguese
Languages
English
Full Professional
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
General Manager of Food Service
North End Pizza
03.2026 - 09.2026
Store Manager
Mcdonalds
06.2008 - 11.2025
Restaurant And Business Administration - Hotel, Motel, And Restaurant Management
Hamburger University
High School Diploma -
Keefe Tech