Summary
Overview
Work History
Education
Skills
Timeline
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Julio Ledesma

Waco

Summary

Dynamic and dedicated professional with extensive experience at HEB Grocery Store, excelling in customer service and online order processing. Proven ability to enhance customer satisfaction through effective communication and attention to detail. A quick learner with a flexible schedule, committed to fostering a positive team environment and achieving operational excellence. I perform well learning new skills and adapt in different situations.

Overview

4
4
years of professional experience

Work History

Personal Shopper

HEB Grocery Store
11.2022 - Current
  • Maintained composure in high-pressure situations.
  • Clarified customer questions on opening times, seating availability, and menu contents.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Curbie

HEB Grocery Store
11.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Food Runner

Mexican Grill
09.2021 - 09.2022
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Managed food presentation before delivery, ensuring all dishes met quality standards.
  • Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.

Busser

Mexican Grill
09.2021 - 09.2022
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Supported team members with additional tasks, promoting a positive work environment.

Host

Mexican Grill
09.2021 - 09.2022
  • Maintained composure in high-pressure situations.
  • Clarified customer questions on opening times, seating availability, and menu contents.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Computer Programming

Tstc
Waco, TX

GED -

Harmony School of Innovation
Waco, TX
05.2022

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Flexible schedule
  • Online order processing
  • Prioritizing orders
  • Verifying order accuracy
  • Quick learner
  • Equipment training

Timeline

Personal Shopper

HEB Grocery Store
11.2022 - Current

Curbie

HEB Grocery Store
11.2022 - Current

Food Runner

Mexican Grill
09.2021 - 09.2022

Busser

Mexican Grill
09.2021 - 09.2022

Host

Mexican Grill
09.2021 - 09.2022

Computer Programming

Tstc

GED -

Harmony School of Innovation

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Julio Ledesma