Julio McCann
Rapawzel UWS
Bronx,NY
1
Certification
12
years of professional experience
High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems.
Work History
Front Desk Manager
10 Months- Managed front desk operations at Rapawzel UWS salon and facilitated seamless guest interactions.
- Managed work schedules and front desk inventory, resolved guest complaints, and ensured smooth reception area operations to create a welcoming atmosphere.
- Oversaw daily reception operations, supervised and trained staff, and resolved customer service issues to enhance guest satisfaction.
- Welcomed clients and managed arrival flow to ensure timely service.
- Arranged client appointments through salon booking system to optimize scheduling.
Front Desk Receptionist
1 Year 4 Months- Greeted, welcomed, and assisted visitors, creating a positive first impression that enhanced visitors' experience.
- Communication: Answer, screen, and forward phone calls, respond to inquiries via phone and email, and facilitate clear communication with staff and clients.
- Scheduling & Appointments: Schedule appointments, manage calendars, and coordinate meetings for executives and staff.
- Financial Transactions: Process customer payments, collect co-pays, balance cash drawers, and handle billing and light bookkeeping.
- Managed and organized incoming and outgoing mail, performed data entry, maintained filing systems, and handled general office tasks to ensure seamless operations.
- Demonstrated proficiency with multi-line phone systems and office software, ensuring efficient communication and operations.: Demonstrate competence with multi-line phone systems, computers, and office software such as MS Office.
- Problem-Solving: Address and resolve customer inquiries and issues, escalating complex matters to the appropriate supervisors.
- Built and maintained strong relationships with clients and customers, fostering loyalty and encouraging repeat business.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Restoration Technician
5 Years 1 Month- Assisted Restoration Supervisor in executing restoration tasks
- Executed work orders promptly and professionally to ensure customer satisfaction
- Maintain strict attention to detail when working at customers' property
- Participated in on-call rotation and after hours and weekend work
- Assisted Restoration Supervisor with daily tasks
Customer Service Representative
1 Year 1 Month- Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area
- Greeted guests and handled check-ins, check-outs, and service questions.
- Monitored associate productivity and provided targeted coaching and feedback to improve team performance.
- Informed Sales Manager about business and staff needs and concerns.
- Developed and implemented events to drive business and achieve departmental objectives.
- Develop and implement business driving events to achieve department goals.
- Greeted guests, facilitated check-ins and check-outs, and addressed service inquiries to enhance customer experience.
Office Manager
3 Years 9 Months8 Months
- Provide a sense of warmth and hospitality to guests while balancing the organizational demands of the restaurant
- Responsible for reservations, welcoming and seating guests and generally being the welcoming face of the restaurant
- Ensure all menus are clean, complete and updated
- Plan out the seating chart and organize the reservations, call guests to confirm their reservation
- Ensure entryway is clean and welcoming.
Education
High School Diploma
Saint Paul's School of Nursing
Skills
Front desk coordination
Customer service
Guest relations
Guest services
Communication skills
Microsoft Office
Microsoft Excel
Microsoft Word
POS
Point of sale management
Transaction management
Organizational skills
Time management
Sales
Revenue optimization
Financial oversight
Emergency response coordination
Bilingual
Hospitality
Serving
Wine service
Computer operation
Computer skills
Typing
Administrative experience
Custodial experience
Inventory management
Service excellence
Service excellence
Customer relations
Front desk
Water damage
Pet sitting
Microsoft Word
Organizational skills
Pet sitting
Personal Information
Work Permit: US work authorization
Certification
Food Handler Certification
Timeline
Front Desk Manager
Rapawzel UWS
12.2025 - CurrentRead More
Front Desk Receptionist
Fitness Factory
01.2024 - 05.2025Read More
Restoration Technician
Servpro
11.2019 - 12.2024Read More
Customer Service Representative
Macy's
09.2018 - 10.2019Read More
HOST Pio Pio
01.2018 - 09.2018Read More
Office Manager
DMC Limousine Service
02.2015 - 11.2018Read More
Broadway Dance Center
High School Diploma
10.2024Read More