Julio Montano

• Inspected rental properties to identify maintenance issues and ensure safety compliance.
• Coordinated with maintenance teams to resolve urgent repair requests effectively.
• Conducted routine walkthroughs to evaluate property conditions and enhance tenant satisfaction.

Trained new inspectors on software, maintenance procedures, inventory management, and damage reporting.

• Created comprehensive vacation portfolios, enhancing property marketing and guest satisfaction.

• Managed vendor relationships and coordinated supply orders, maintaining optimal warehouse stock and supporting seamless operations.

• Implemented loss prevention strategies and maintained office cleanliness, reducing incidents and improving work environment.

• Oversaw owner retention initiatives and maintenance activities, strengthening property value

• Implemented and enforced policies and procedures, ensuring properties consistently met the highest standards and compliance requirements.
• Monitored performance of individual leasing agents and coached on successful strategies, increasing team effectiveness and lease conversion rates.
• Conducted property showings to highlight features, answer questions, and redirect concerns, successfully closing contracts and increasing occupancy.
• Conducted property tours and answered tenant inquiries effectively.
• Reviewed lease agreements and ensured compliance with legal standards.
• Created leasing contracts, collected rent payments, and maintained tenant records.
• Resolved tenant complaints in a timely manner to maintain positive relationships.
• Received, checked and processed applications for new leases.
• Coordinated move-in and move-out procedures including inspections and cleaning services.
• Introduced and monitored effective lease renewal programs, maintaining high occupancy rates and reducing tenant turnover.
• Generated leads for sales and rental properties through cold calls and referrals, expanding the client base and supporting revenue growth.
• Kept records accurate, detailed, and fully compliant with reporting requirements to meet state, local, and federal housing regulations. •
• Worked with property managers to maintain market readiness and facilitate smooth transitions, ensuring properties were always prepared for new tenants. •

• Analyzed customer feedback and implemented strategies to improve customer experience, increasing satisfaction ratings.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Trained new employees on proper protocols and customer service standards, ensuring consistent service delivery.
• Handled problematic customers and clients to assist lower-level employees, maintaining excellent customer service and resolving conflicts efficiently.
• Monitored daily cash discrepancies, inventory shrinkage, and drive-off, minimizing losses and maintaining accountability.
• Reduced financial inconsistencies by assessing and verifying billing invoices and expense reports, improving financial accuracy
• Scheduled staff shifts to ensure adequate coverage during peak hours.
• Processed payments for credit and debit cards and returned proper change for cash transactions, ensuring accuracy and efficiency.
• Trained new associates in product quality and lost prevention
• Managed inventory levels and organized merchandise displays for optimal presentation.
• Collaborated with management to implement visual merchandising standards across the store.

• Organized store merchandise racks and displays to promote and maintain visually appealing environments, increasing customer engagement.
• Engaged in friendly conversation with customers to better uncover individual needs, enhancing the overall shopping experience.
• Provided exceptional services and pleasant shopping experiences to retail customers, fostering repeat business.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction, contributing to store revenue.
• Listened to customer needs and desires to identify and recommend optimal products, increasing upsell opportunities.
• Trained and supervised new employees to use selling strategies and apply best practices, improving team performance and sales outcomes.
• Collaborated with team members to meet daily sales goals.
• Used POS system to process sales, returns, online orders, and gift card activations, streamlining checkout and enhancing customer satisfaction.
• Managed efficient cash register operations, ensuring accurate transactions and minimizing errors during high-traffic periods.
• Managed cash register after end of shift to balance and record accurate transactions, maintaining financial integrity.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Volunteered for extra shifts during holidays and busy periods to alleviate staffing shortages, supporting consistent store operations.
• Conducted inventory checks and replenished stock as needed.
• Trained on providing friendly and professional tactics on dealing with lost prevention