Julio Ochoa

• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Inspected equipment to diagnose operational issues.
• Explained diagnostic findings to customers and outlined repair or service options.
• Maintained accurate records of service calls and customer interactions for training and accountability purposes.
• Evaluated systems according to predetermined checklist and noted issues.

I worked as a food service kitchen repair technician, troubleshooting gas appliances, electrical heat appliances, and refrigeration. I also performed preventative maintenance on RTU for all serviced restaurants. I ordered parts and filled out all necessary paperwork.

• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Responded to customer inquiries quickly and professionally to increase satisfaction.

• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Performed minor wall repair, installed drywall, and applied wallpaper.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Restored and repaired worn and damaged building components to support appearance, longevity and security.
• I performed HVAC troubleshooting and repairs onsite.
• I managed customer to management relations through work order interactions

• Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.