Tyler Daniel Jackson
Lampe,MO
Summary
With a proven track record, I excel in delivering top-notch technical support and maintenance, ensuring high standards of service. My expertise in HVAC and electrical systems and strong problem-solving abilities have significantly enhanced operational efficiency. I'm adept at fostering client relationships and skilled in data analysis, driving both customer satisfaction and repeat business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Service Tech
Garrison Heating and Air
Kimberling City, MO
05.2021 - 05.2024
- Provided support to customers on the phone and in-person.
- Conducted regular maintenance of equipment and repairs as needed.
- Ensured that all service requests were completed within reasonable timeframes.
- Trained new technicians.
- Troubleshooting to identify cause of equipment malfunctions.
- Coordinated with vendors to obtain necessary parts and supplies for repairs.
- Implemented best practices for efficient workflow processes and procedures.
- Provided guidance on proper usage of equipment to customers.
- Reviewed system designs for implementation or installation.
- Prepared estimates for repair services based on labor costs and materials used.
- Maintained certifications and training on systems and components.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Logged services performed in service ticket system.
- Conducted service appointments to diagnose and fix problems.
- Traveled to customer locations to complete work.
- Set up and operated mechanical and manual tools and equipment.
- Repaired machine systems and components to return to operation.
- Developed preventive maintenance procedures and schedules.
- Reviewed work orders and discussed with supervisors.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Planned work procedures using charts, technical manuals and experience.
Owner
Superior Solution
Lampe, MO
05.2019 - 05.2024
- Ensured compliance with local, state, and federal regulations.
- Provided direction and guidance to employees.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
High School Diploma -
Thorsby High School
Thorsby, AL05-2007
Skills
- Data Analysis
- Lockout and tagout procedures
- Electrical System
- Product Testing
- Fire alarm systems
- Lighting Systems
- Work order processing
- HVAC System (design, maintenance, Repair, and installation)
- Power Distribution
- Codes Compliance
- Water treatment
Certification
- EPA Technician Certification 608 Universal
- OSHA 10
Timeline
Lead Service Tech
Garrison Heating and Air
05.2021 - 05.2024
Owner
Superior Solution
05.2019 - 05.2024
High School Diploma -
Thorsby High School
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