Rachel Pena
Liverpool
Summary
Results-driven Lead Service Technician with a strong focus on safety compliance and effective communication. Expertise in training and mentoring new technicians while leading maintenance and repair operations, contributing to project success and customer satisfaction.
Detail-oriented professional with expertise in safety protocols, orchestrating, mentoring and guiding the team. Known for strong problem-solving skills and quality control, ensuring operational standards are met and exceeded in all technical repairs and maintenance activities.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Lead Service Tech
WillScot
East Syracuse
05.2022 - Current
- Led maintenance and repair of modular buildings and mobile offices.
- Supervised installation of electrical, plumbing, and HVAC systems.
- Trained new technicians on safety protocols and equipment usage.
- Diagnosed technical issues and implemented effective solutions.
- Collaborated with project managers to ensure timely service delivery.
- Conducted routine inspections to maintain operational standards.
- Conducted regular maintenance of equipment and assisted with repairs as needed.
- Monitored safety regulations to ensure compliance with industry standards.
- Safety Leadership: Promotes health, safety, and environmental policies within the branch.
- Technical Repairs: Performs and oversees maintenance on modular trailers, including framing, electrical, plumbing, HVAC, and painting.
- Quality Control: Ensures units meet "Ready to Work" standards with a high level of accuracy and quality.
- Operations: Manages material, tools, and equipment for repairs.
Service Tech
WillScot
East Syracuse
11.2019 - 05.2022
- Installed and repaired modular buildings and temporary structures.
- Conducted maintenance checks on equipment and tools regularly.
- Collaborated with team members to troubleshoot issues effectively.
- Utilized hand and power tools for assembly tasks safely.
- Maintained accurate records of service activities and repairs performed.
- Ensured compliance with safety protocols during all operations.
- Diagnosed problems and determined solutions for various customer issues.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Inspected equipment for proper operation and safety hazards prior to use.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Trained new team members on service processes to increase productivity.
- Provided training on the safe usage of equipment when needed.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Education
High School Diploma -
Maverick's High
Boynton Beach, FL07-2017
Some College (No Degree) - Criminal Justice
Bryant & Stratton College
NYSkills
- Equipment maintenance
- Electrical systems
- HVAC troubleshooting
- Plumbing repairs
- Technical diagnostics
- Safety compliance
- Problem solving
- Effective communication
- Training and mentoring
- Project coordination
- Attention to detail
- First aid and CPR
- Lockout and tagout procedures
Certification
Train-The-Trainer
Timeline
Lead Service Tech
WillScot
05.2022 - Current
Service Tech
WillScot
11.2019 - 05.2022
High School Diploma -
Maverick's High
Some College (No Degree) - Criminal Justice
Bryant & Stratton College