JULIO PARRALES
Woodland Hills,California
Summary
Former officer of the Peruvian Navy with 15 years of service and experience in different departments and units (Head of the Services Division, Head of the Logistics Department, Head of Weapons and Construction, Head of Operations, Head of Administration Administration) , within the Peruvian Navy. He has extensive knowledge in managing personnel under his charge, with great leadership skills, a specialist as a Coast Guard officer with different qualifications and training, the ability to work under high pressure and risk situations, highly prepared to optimize resources. Planning and Coordination Written Communication Ability to adapt to new technology Effective Decision Making Strong Interpersonal skills Team oriented Problem-Solving Attention to Detail. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
CUSTOMER SERVICE AGENT
Matrix Aviation Services
07.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Used airline computer system to create airline tickets and boarding passes.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
CUSTOMER SERVER CASHIER
Topanga Social Restaurants
06.2023 - Current
- Interacting with clients to recommend food and drinks that may be of their preference
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
SECOND COMMANDER OF THE COAST GUARD NAVAL STATION
Peruvian Navy
01.2022 - 09.2022
- Reporting directly to the Station Commander, I was in charge of taking control of the personnel under my charge, developing strategies to optimize resources and the budget to keep the station operational, complying with the security standards established by the norm, taking into account the weather labor and keeping the morale of my team in charge high
- In this naval unit, I developed skills to supervise infrastructure maintenance work, provide basic services such as water, electricity, sewage service, security protocols for the entry and exit of authorized personnel were also maintained
- Analysis of contracts with the state
- Search for the best provider of services or materials, according to costs and quality of materials, recommending to the command for the best decision making
- Analyze and interpret results, including actuals, forecasts, and budgets, including comparison of budget, overhead, and business development activities
- Support the development of schedules and processes to meet the deadlines and expectations for the fulfillment of the assigned mission
- Handled administrative requirements, maintained records and submitted operational reports
- Coordinated activities of subordinate personnel to support mission success
- Led team in developing strategic plans to meet operational objectives
- Trained and mentored personnel in combat operations and tactics
- Monitored and assessed mission progress and provided updates to command
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations
- Executed tactical operations with accuracy and control
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities
- Planned and coordinated tactical movements of personnel and equipment.
- Confronted and resolved emergency and non-emergency situations.
- Educated staff members on proper field procedures to boost public trust in officers and efficiency.
HEAD OF OPERATIONS AND LOGISTICS
Peruvian Navy
01.2021 - 01.2022
- Of planning Operations against drug trafficking, illegal mining, illegal logging, and other crimes that take place in the fluvial environment of the Peruvian Amazon, reporting directly to the Admiral in charge of the Area, work was carried out in coordination with the Navy of Colombia and Brazil for joint operations
- In charge of managing and providing logistic resources (materials, fuel, food, budget allocation for repairs and maintenance) of the entire area of the Peruvian Amazon
- Handled administrative requirements, maintained records and submitted operational reports
- Led team in developing strategic plans to meet operational objectives
- Coordinated activities of subordinate personnel to support mission success
- Trained and mentored personnel in combat operations and tactics
- Monitored and assessed mission progress and provided updates to command
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations
- Executed tactical operations with accuracy and control
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities
- Planned and coordinated tactical movements of personnel and equipment
- Oversaw teams planning, implementing and realigning field and base operational strategies
- Directed tactical operations in complex and challenging environments
- Created contingency plans to address unexpected tactical scenarios
- Communicated with command centers to develop and execute tactical plans
- Prepared and delivered investigative reports and briefings
- Supervised manual and automated supply strategies and connected with supply and data processing teams to facilitate communication and collaboration
- Devised and implemented battle plans to achieve tactical objectives
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success
- Analyzed intelligence reports and identified potential tactical threats
- Integrated intelligence activities into other military operations, plans and programs.
- Conducted audits to improve office logistics practices and procedures.
- Supervised logistics functions and operations.
- Managed functional areas of logistics.
- Detected and enforced improvement opportunities in supply chain.
- Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
- Provided support to commander and executive staff members.
- Developed logistical checklists to guide activities support.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Coordinated mission details and communicated with unit to convey changes.
- Organized unit training operations and managed details when unit move was required.
- Generated payments for program-related activities to keep accurate records of financial expenditure.
- Monitored performance of logistics operations to identify areas for improvement.
HEAD OF HR
CAPITANY OF IQUITOS PORT , Peruvian Navy
01.2020 - 01.2021
- Coached, mentored, and developed new customer service with positive and encouraging techniques to maximize team performance and contributions
- Helped customers complete purchases, locate items, and join rewards programs
- Performed open, close, and shift change actions of the customer service module and maintained accurate shift change records
- Processed both cash and card purchase and returns
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
ADMINISTRATIVE DEPARTMENT HEAD
Peruvian Navy
01.2019 - 01.2020
- Maintain the Coast Guard unit's infrastructure and weapons inventory in optimal condition
- I studied processes, implemented cost reductions, and developed reporting procedures to maintain administrative workflow
- Generation of reports to suggest corrective actions and process improvements
- Evaluated operational practices and identified opportunities for improvement to develop system and procedure reviews
- Completed forms and reports to facilitate admission, transfer, or discharge
- Hire, manage, develop, and train staff, set and monitor goals, conduct performance reviews, and administer staff salaries
- Led, advised, encouraged and facilitated personnel to create and explore innovative technologies and research.
- Recruited, retained and developed highly capable technical staff.
- Developed budget proposals, policies and fiscal guidelines supporting department goals and growth.
- Determined, monitored and controlled expenditures required to manage operational, research and personnel expenses of department.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized and up-to-date databases, registries, and other information resources.
HEAD OF ANTI-TERRORIST UNIT
Peruvian Navy
03.2017 - 01.2019
- Worked with department heads to address team needs and offer high-level support for everyday operations
- Directed day-to-day operations and schedules of 50 staff members to support quality Patrol services and business outcomes
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance
- Maintained effective staff and resource utilization rates to balance financial and operational obligations
- Oversaw large-scale staff recruitment and development initiatives to keep workforce skilled and effective
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Secured geographical borders and coastal waters from unauthorized entry to enable better border enforcement.
- Surveilled land borders from covert locations to detect and apprehend undocumented aliens and smugglers.
- Processed undocumented aliens at border patrol stations and furnished case resolution details to resolve immediate situations.
- Patrolled international land borders and coastal waters.
- Detected and prevented terrorists and terrorist weapons from entering country.
FIRST ASSISTANT
THE HARBOR CAPTAIN OF PORT MALDONADO, Peruvian Navy
01.2016 - 03.2017
- Performed detailed surgical assessment of patients and correlated information to recovery department
- Assisted in surgical body plane closure and application of wound dressings
- Recognized safety hazards and initiated appropriate preventive measures to ensure safe perioperative experience
- Provided visualization of surgical site using manipulation of tissue, suctioning and irrigation
- Arranged supplies and instrumentation to meet the needs of individual surgeons and enhance team efficiency
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites
- Protected patients from infection by setting up and managing sterile operating fields.
HEAD OF CONTROL UNIT
Peruvian Navy
12.2014 - 01.2016
- Commander of the fluvial control unit that is located on the border with Colombia and Brazil in charge of the personnel and control of the unit for its correct state of operation and maintenance
- Processed undocumented aliens at border patrol stations and furnished case resolution details to resolve immediate situations.
- Worked with trained K-9 partners to locate undocumented people and facilitate transport to border patrol facility.
- Patrolled international land borders and coastal waters.
- Prevented illegal trafficking of people and narcotics.
- Identified and seized contraband, undeclared merchandise and vehicles or boats containing such merchandise.
- Developed, planned and participated in tactical operations.
- Completed investigations of applications for refunds of duties or mitigation of assessed penalties.
- Located and procured undeclared items or contraband and processed according to protocol to prevent entry into sovereign soil.
- Also, in charge of developing the operations in charge of the District Headquarters of Captaincy 5 against drug trafficking, illegal mining, illegal logging, and other crimes.
- Secured geographical borders and coastal waters from unauthorized entry to enable better border enforcement.
- Surveilled land borders from covert locations to detect and apprehend undocumented aliens and smugglers.
Education
Bachelor Of Science - Maritime Studies
Escuela Naval Del Perú
Callao, La12.2011
Skills
- Safety Inspections
- Swimming Instruction
- Training Routines
- Water Quality Testing
- Defensive Tactics
- Preventive Maintenance
- Staff Performance Evaluation
- Patron Support
- Learning Strategies
- Office Meetings
- Time Management
- Strength Training
- Document Preparation
- Cardiopulmonary Resuscitation (CPR)
- Problem Resolution
- Computer Software
- Safety Training
- Microsoft PowerPoint
- Swimmer Rescue
- Billing Inquiries
- Customer Relationship Management
- Cash Register Operations
- Ticket Changes
- Passenger Support
- Customer Service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 300 staff members.
- Designed a company-wide safety awareness program, resulting in a 100% reduction in reported injuries.
- Reduced department operating costs by 30% in 6 months.
Languages
English
Professional Working
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CUSTOMER SERVICE AGENT
Matrix Aviation Services
07.2023 - Current
CUSTOMER SERVER CASHIER
Topanga Social Restaurants
06.2023 - Current
SECOND COMMANDER OF THE COAST GUARD NAVAL STATION
Peruvian Navy
01.2022 - 09.2022
HEAD OF OPERATIONS AND LOGISTICS
Peruvian Navy
01.2021 - 01.2022
HEAD OF HR
CAPITANY OF IQUITOS PORT , Peruvian Navy
01.2020 - 01.2021
ADMINISTRATIVE DEPARTMENT HEAD
Peruvian Navy
01.2019 - 01.2020
HEAD OF ANTI-TERRORIST UNIT
Peruvian Navy
03.2017 - 01.2019
FIRST ASSISTANT
THE HARBOR CAPTAIN OF PORT MALDONADO, Peruvian Navy
01.2016 - 03.2017
HEAD OF CONTROL UNIT
Peruvian Navy
12.2014 - 01.2016
Bachelor Of Science - Maritime Studies
Escuela Naval Del Perú
Certification
Alcohol Server Certification, California Deparment of Alcoholic Beverage Control - JUN 2026
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