Julio Raffo
Miami
Summary
Resourceful Bilingual Attendant known for high productivity and efficient task completion. Skilled in customer service, time management, and conflict resolution. Excel in communication, and adaptability, ensuring exceptional service in diverse environments. Strengths include strong communication skills, adaptability, and ability to work efficiently under pressure. Improved overall customer satisfaction through proactive assistance and prompt response to inquiries.
Overview
3
3
years of professional experience
1
1
Certification
Work History
List Attendant/Brush
Best Bet Casino
Jacksonville
01.2022 - Current
- Assist all Poker customers with seat assignments at the Poker tables.
- As a List Attendant/Brush, I assure that customers have a great gaming experience at the poker room.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Welcome. greet and interact with members and guests promoting a positive customer service experience to all Poker customers.
- Made myself available to all shifts depending on the demands of the Poker room.
Education
Some College (No Degree) - Pre-Med
St. Peter's College
Jersey City, NJSkills
- Customer service
- Seat assignment
- Gaming operations
- Conflict resolution
- Shift flexibility
- Guest interaction
- Poker rules knowledge
- Customer feedback management
- Problem solving
- Communication skills
- Attention to detail
- Positive attitude
- Adaptability
- Multitasking capacity
- Cash handling experience
- Security awareness
- Record keeping
- Organization
- Corporate standards
- Teamwork
- Guest relations
- Task prioritization
- Strong work ethic
- Customer request handling
- Customer interaction
- Reliability and punctuality
- Initiative and Self-motivation
- Professionalism
Affiliations
- Ex-Professional Soccer player and current Youth Coach
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Italian
Elementary
Certification
- State of Florida Gaming Control Commission Lic No. 13072886 - Exp. June 30, 2027
Timeline
List Attendant/Brush
Best Bet Casino
01.2022 - Current
Some College (No Degree) - Pre-Med
St. Peter's College
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