Julio Raimundo
Fixed Operations Director
Tampa,FL
Summary
- Service Director dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems.
- Talented Service Director focused on process improvement and on-time project delivery. Budgeting and forecasting specialist, with advanced knowledge of Factory Systems.
- Dependable Service Director bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
- Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations.
- Tech-savvy Service Manager versed in all aspects of project management from inception to completion. Excels in recruiting and talent acquisition, as well as process reengineering and improvement.
Overview
30
30
years of professional experience
1
1
year of post-secondary education
Work History
Service Director
Courtesy Toyota Of Brandon
04.2022 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Forged strong partnerships with external stakeholders as well as maintained healthy relations with clients.
- Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
- Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
- Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
- Launched targeted marketing campaigns that increased brand awareness, attracting new clients and retaining existing ones.
- Fostered a culture of continuous improvement within the team by encouraging open communication, collaboration, and shared learning experiences among members.
- Actively participated in recruitment drives to select skilled candidates who contributed positively to the organization''s growth.
Director of Fixed Operations
Jim Hudson Automotive Group
Columbia, SC
06.2021 - Current
- Collaborated with suppliers in development and implementation of improvement plans, promotional strategies and customer services optimization.
- Teamed up with sales and parts specialists in project planning and deliveries to achieve on-time and within budget completion.
- Monitored financial performance through daily reports.
- Directed fixed operations of 9-member group, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends.
- Negotiated and finalized profitable contracts.
- Boosted staff loyalty and reduced turnover with introduction of innovative programs.
- Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
- Negotiated vendors contracts and delivery schedules.
- Cultivated strong internal, customer and manufacturer relationships.
- Supervised mechanics, service advisors and sales personnel.
- Checked employee and resource utilization for each department.
- Drove optimization of client experience, surpassing corporate objectives and delivering additional 30% business growth.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Fixed Operations Director
Seminole Toyota
Sanford, Florida
09.2019 - 06.2021
- Recommended and authorized capital expenditures for acquisition of Equipment to increase efficiency
- Recommended process and systems improvements such as changes to service and parts operations
- Reviewed daily financial reports for each department
- Supported asset transfers, lender and equity requests, and audit inquiries
- Served as liaison between certain departments to implement new improvement plans and changes
- Monitored different departments for efficient use of employee and material resources
- Developed and deepened positive relationships with team members, customers and manufacturer representatives
- Tracked outgoing and incoming money of Seminole Toyota and assisted in quality control management duties
- Identified operational and performance issues and worked with managers to resolve concerns
- Oversaw departments including customer relations, sales and service
- Managed all operations, including marketing, forecasting and profit and loss analysis
- Analyzed operational performance to identify pain points and provided actionable solutions to management
- Determined Seminole Toyota objectives by observing consumers, collecting feedback surveys and then analyzing information
- Worked with vendors to negotiate prices and set delivery schedules
- Supervised repairs and maintenance on equipment, vehicles and facilities to uphold standards of safety, efficiency and quality
- Completed various reports and analyzed each report to decide where improvements could be made
- Wrote reports outlining results to facilitate management decision making
Fixed Operations Director
Treasure Coast Toyota
Stuart, FL
02.2019 - 09.2019
- Supervised mechanics, service advisers and sales personnel
- Negotiated and finalized profitable contracts
- Monitored financial performance through daily reports
- Checked employee and resource utilization for each department
- Boosted staff loyalty and reduced turnover with introduction of innovative programs
- Cultivated strong internal, customer and manufacturer relationships
- Negotiated vendors contracts and delivery schedules
- Provided staff training, coaching and mentoring to ensure effective implementation of best practices and new policies or programs
- Teamed up with sales and parts specialists in project planning and deliveries to achieve on-time and within budget completion
- Collaborated with suppliers in development and implementation of improvement plans, promotional strategies and customer services optimization
- Directed fixed operations of 51-member group, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends
- Trained, coached and mentored staff to ensure smooth adoption of new ASR Inspect, And Buleprint BDC, CCC program
- Received superior customer service satisfaction scores for 2 consecutive quarters
- Coordinated monthly leadership workshops to educate team members on best practices to optimize productivity
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Supported regulatory compliance by overseeing all audits to verify protocol adherence
- Held weekly meetings with Service Advisers to identify techniques to overcome sales obstacles
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Developed effective business plans to align strategic decisions with long-term objectives
- Devised and deployed successful marketing strategies, dramatically boosting store ranking
- Maintained organized, safe and clean Service facility to keep productivity high and maximize customer satisfaction
- Enforced quality assurance protocols to deliver ideal customer experiences
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
Fixed Operations Director
Nalley Toyota Of Roswell
Roswell, GA
06.2016 - 02.2019
- Monitored financial performance through daily reports
- Provided staff training, coaching and mentoring to ensure effective implementation of best practices and new policies or programs
- Negotiated and finalized profitable contracts
- Directed fixed operations of 81-member group, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends
- Teamed up with sales and parts specialists in project planning and deliveries to achieve on-time and within budget completion
- Boosted staff loyalty and reduced turnover with introduction of innovative programs
- Cultivated strong internal, customer and manufacturer relationships
- Collaborated with suppliers in development and implementation of improvement plans, promotional strategies and customer services optimization
- Supervised mechanics, service advisers and sales personnel
- Drove optimization of client experience, surpassing corporate objectives and delivering additional 30% business growth
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Maintained organized, safe and clean service facility to keep productivity high and maximize customer satisfaction
- Devised and deployed successful marketing strategies, dramatically boosting store ranking
- Trained, coached and mentored staff to ensure smooth adoption of new ASR Inspect program
- Worked with support teams to resolve issues with product, service or accounting areas
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Exceeded regional annual sales target by 30%
- Increased sales by $2,000,000. by establishing goals, overseeing performance and holding staff accountable to monthly forecast
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Enforced quality assurance protocols to deliver ideal customer experiences
- Supported regulatory compliance by overseeing all audits to verify protocol adherence
Service Director
Space Coast Honda
Cocoa, FL
10.2013 - 05.2016
- Customer Service Management
- Complaint Handling & Resolution
- Retail Operations Management
- Customer Satisfaction Enhancement
- Front-End Supervision
- Sales & Margin Improvement
- Team building & Training
- Cost-Reduction Strategies
- Order Fulfillment
- Manage, and Maintain proper advertising campaigns
- Provide General Manager with Monthly Gross Figures
- Forecast Future sales for upcoming year
Shop Foreman/Service Manager
Coggin Honda Of Orlando
Orlando, FL
06.2005 - 10.2013
- Communicated effectively with customers on future problems and repairs that might need to be addressed
- Reviewed work orders and discussed them with supervisors
- Interfaced with management and colleagues in professional manner
- Upheld top-quality workmanship and excellent customer service
- Managed and maintained necessary level of supplies in shop
- Managed front counter, including answering phone and opening and closing shop
- Supervised 67 of employees in repair shop
- Trained staff on proper service processes and all aspects of customer service experience
Education
NADA Class N443 - Dealership
National Automobile Dealers Association
Virginia 2024.01 - 2024.11
Associate of Arts - Automotive Emmisions Technology
Morris County Community Collegde
Morristown, NJ1999
Automotive Technology Associates - Automotive Technology
Apex Technical
New York, NY1991
Skills
- Exceptional interpersonal communication
- Client account management
- Effective leader
- Budget development
- Staff training/development
- Employee scheduling
- Consistently meet goals
- Efficient multi-tasker
- Project management
- Conflict resolution
- Customer service-oriented
- Organized
- Deadline-oriented
- ASE certification
- Diagnostics knowledge
- Certified Honda Master Technician
Timeline
NADA Class N443 - Dealership
National Automobile Dealers Association
2024.01 - 2024.11
Service Director
Courtesy Toyota Of Brandon
04.2022 - Current
Director of Fixed Operations
Jim Hudson Automotive Group
06.2021 - Current
Fixed Operations Director
Seminole Toyota
09.2019 - 06.2021
Fixed Operations Director
Treasure Coast Toyota
02.2019 - 09.2019
Fixed Operations Director
Nalley Toyota Of Roswell
06.2016 - 02.2019
Service Director
Space Coast Honda
10.2013 - 05.2016
Shop Foreman/Service Manager
Coggin Honda Of Orlando
06.2005 - 10.2013
Associate of Arts - Automotive Emmisions Technology
Morris County Community Collegde
Automotive Technology Associates - Automotive Technology
Apex Technical
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